Incident Commander (Security) Supervisor

Surefox is dedicated to being the leader in the physical risk management industry and the company of choice for military veterans searching for a career and culture that values their skills and expertise. 

Surefox North America Inc is a veteran-owned company that prides itself on creating a diverse and unique culture of trained and talented individuals. We seek an experienced Incident Commander Supervisor with high integrity and professionalism who can join our team here in the Bay Area. You will be working on uniquely assigned projects under the guidance of the Area Manager. In your day to day role as an Incident Commander Supervisor, you will be acting as a liaison between Surefox and its Clients while providing professional security guarding services with the goal of protecting Client personnel and property as well as deterrence and emergency response. You will perform all duties in accordance with Surefox and Client policies and procedures, and all state & federal regulations.

Other responsibilities include responding to emergency events, medical & non-medical issues, staffing deficiencies, and handling Client requests in a timely manner. Under certain circumstances, an Incident Commander Supervisor will be expected to initiate preliminary investigations by writing incident reports on all internal Client and company issues. We are looking for someone who has exceptional observational skills and pays close attention to detail as well as being highly dependable. As we encourage veterans and candidates that are currently in the military reserve to apply, we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time.

The compensation rate for this position is: $35.00 per hour

We are seeking Security Professional for(3) AM: (0600 - 1430) , Swings: (1400 - 2230), Graves: (2200 - 0630) shifts

What You Will Do

Lead and Manage Team

• Conduct briefings and debriefings for security officers

• Coordinate with other supervisors to ensure consistent information flow between supervisors & the security team

• Disseminate any information pertinent to either Surefox or Client operations

• Oversee scheduling, performance management, and policy compliance for security officers

• Manage timekeeping and leave requests utilizing the company Timekeeping systems

• Ensure team members have access to, understand, and are properly utilizing their Timekeeping systems 

• Ensure officers have access to necessary resources (equipment, post orders, SOPs) to perform duties

• Conduct daily inspections of security equipment and ensure the correct equipment is signed in & out by the security officers

• Coordinate deployment changes to optimize security coverage when short of personnel

• Document & escalate any security posture changes as directed 

• Ensure security team is in compliance with required Client or Surefox internal policies

• Be familiar with and enforce all required rest & meal breaks in accordance with California labor laws 

• Address cross-departmental employee concerns and escalate as needed (payroll, scheduling, leave, harassment/bullying, uniform discrepancies, etc)
   

Training & Development

• Assist with training for any new hires & OJT (On-the-Job-Training)

• Conduct routine post checks and on-site security training

• Foster employee professional development through the Surefox Counseling Program
   

General Security & Operations

• Conduct patrols, monitor access, deter unauthorized entry, and enforce security measures

• Collaborate with the Security Operations Center (SOC)

• Respond to emergencies and secure scenes

• Investigate incidents and report suspicious activity

• Verify identification and control access

• Document security events and activities

• Perform light front desk duties and provide a welcoming environment

• Build rapport and collaborate with various teams and stakeholders

• Proactively de-escalate situations and address concerns professionally

• Work independently and adapt to varying work paces

What is Required