Accounts Receivable Specialist

This is a remote position.

Role Overview

The Accounts Receivable Specialist is responsible for owning the accounts receivable function for a courier and logistics company. This includes ensuring that customer invoices are accurate, payments are collected and applied on time, and the AR ledger accurately reflects the true outstanding balance.

Key Responsibilities

Collections

• Monitor the aging report daily and pursue overdue balances by phone, email, and statement runs
• Maintain detailed contact logs and promise-to-pay records
• Escalate delinquent accounts and recommend credit holds or conversion to prepaid/COD terms
• Negotiate and document payment arrangements within approved authority

Cash Application

• Apply receipts (bank transfer, cheque, card, cash, COD remittances) to the correct customer invoices
• Reconcile COD collections received from drivers and agents
• Investigate and clear unapplied cash, short payments, and overpayments

Reconciliation & Reporting

• Reconcile the AR sub-ledger to the general ledger monthly
• Prepare and circulate weekly aging reports and monthly DSO and collections reports
• Issue customer statements and respond to balance confirmation requests
• Support month-end close, external audit requests, and bad debt provisioning

Disputes & Credit Notes

• Research and resolve billing queries, rate discrepancies, and duplicate charges
• Liaise with Operations and Customer Service on service-related deductions
• Prepare credit notes and rebills for approval

Customer Accounts

• Maintain accurate customer master data, billing contacts, and payment terms
• Support credit applications, reference checks, and periodic credit limit reviews

Requirements

Required

• Associate degree or diploma in Accounting, Finance, or Business Administration
• 2+ years in accounts receivable, billing, or collections
• Proficiency in Excel and QuickBooks
• Experience with Bill.com would be asset
• Strong reconciliation skills and high attention to detail
• Professional, confident communication -written and verbal

Benefits

• Group health and life insurance
• Two weeks paid vacation