Accounts Receivable Clerk

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Accounts Receivable Clerk  

Santa Ana, California 

 

Job Summary: 

This role will include but not limited to: 

The Accounts Receivable (A/R) Clerk is responsible for collecting, recording, and processing payments from customers, as well as other financial transactions. The A/R clerk also helps ensure accurate accounting and prompt resolution of return issues, working closely with the sales, inventory, and customer service departments to maintain efficient operations and optimal customer satisfaction. A/R Clerk will coordinate between departments (Customer service, shipping, sales) in a timely manner to resolve issues and help mitigate any damage to customer relations and/or reputation of the Company.  The AR clerk is also responsible for handling merchandise returns (RMA) credits from dealers by managing the processing, recording, and reconciliation of returned merchandise in a timely manner.  The A/R clerk will maintain transparency and escalate issues to the appropriate team members/managers promptly.  

 

Key Responsibilities: 

1. Merchandise Return Account Receivable Processing: 

   - Receive and review return authorization forms from dealers. 

(Ensure to respond back to dealers/customers within 7 days) 

   - Verify returned merchandise against return authorization documentation. – aka. Return Merchandise Authorization (RMA) 

·      Open or pending issues should be addressed in a timely manner.  If an issue has been outstanding for over three days, the AR clerk will email the Sales Manager, copying the Controller on why the issue / RMA has not been resolved and the expected timing to complete and close the issue. The resolution will focus on correct accounting and customer satisfaction. 

   - Accurately record return transactions in the accounting system. 

 

 

2. Accounts Receivable Management: 

   - Post returned merchandise credits to dealer accounts and issue refunds and/or credits to account. 

   - Ensure timely and accurate application of credits and adjustments. 

(Respond back to dealers/customers no later than 7 days from the original dealer/customer or manager request) 

   - Reconcile accounts receivable ledgers to ensure that all payments are accounted for and properly posted (Tie out AR sub-ledger to the GL) 

   - Reconcile incoming and outgoing payments to bank reconciliation. 

 

3. Communication and Coordination: 

   - Communicate with dealers regarding return discrepancies, missing documentation, and credit issuance. 

   - Collaborate with the sales, inventory, and customer service departments to resolve return issues. 

   - Maintain open and effective communication with internal and external stakeholders. 

(Respond to all incoming e-mails, text/instant messages, voice messages in a timely manner (e.g: within 24 hours of the receipt of the communication)) 

 

4. Reporting and Documentation: 

   - Prepare and distribute A/R Aging report bi-weekly. 

   - Maintain accurate and organized records of all return transactions. 

   - Assist in month-end closing activities and audits related to returns and accounts receivable. 

   - Assist on ad-hoc projects as assigned 

  - Write up SOP and maintain to reflect the correct changes being made/implemented. 

 

 

5. Process Improvement: 

   - Identify areas for improvement in the returns process and suggest enhancements. 

   - Implement best practices to streamline return handling and improve efficiency. 

 

6. Compliance and Controls: 

   - Adhere to company policies and procedures related to accounts receivable. 

   - Assist with the implementation and maintenance of internal controls to ensure the accuracy and reliability of financial data. 

 

 

Qualifications: 

- Education: High school diploma or equivalent; Associate's degree or Bachelor’s degree in Accounting, Finance, or equivalent