Accounts Receivable Analyst

Description

Accounts Receivable Analyst

CHICAGO, IL

Description

Summary:  Primary function is to handle collections of past due customers.

Essential Duties and Responsibilities:

• Contact customers to collect all past due invoices and to fix the root causes that lead to non-payment. 
• Document all contact with past due accounts and follow up in a timely manner.
• Respond, in a timely manner, to requests by Customer Service, drivers and other internal Cozzini Bros., Inc. employees and      customers regarding account balances, payment discrepancies, and other account issues. 
• Maintain accurate customer data in NetSuite and update as needed. This includes such customer information as the proper location name nomenclature, store unit number, email address, phone number, purchase order #’s, parent account numbers for those customers that centrally pay, corporate name, division name and ownership category.
• Contact recently inactivated customers to collect open balances.
• Contact customers when credit cards are rejected to update the credit card information.
• Forward statements to customers monthly based on requirements.
• Ensure EDI failures are resolved on a timely manner and work cross-functionally between IT and Collections to ensure accuracy      of EDI invoices to customers.
• Escalate non-responsive past due customers to the Accounts Receivable Manager, Assistant Controller, Controller, CFO, Area      Managers, drivers and/or Directors of Service and Delivery as needed to assist in the collection process.
• Send all customer emails through NetSuite and input all collection notes and conversations in NetSuite.
• Work with team on coverage for Collection Inbox support to answer and handle requests from various areas.
• Submit write-off requests as needed.
• Seek approval and create credit memos.
• Seek approval and initiate customer refunds.
• Other duties may be assigned by Manager.

Competencies:

• Performs assigned tasks with a keen attention to detail and persistent organization.
• Identifies and resolves problems in a timely and efficient manner.
• Speaks clearly and persuasively in positive or challenging situations.
• Listens attentively and seeks clarification as required.
• Possesses excellent written communication and follow-up skills.
• Prioritizes and plans work activities to accomplish task correctly and on-time.
• Strong Excel and systems knowledge.
• Works ethically and with integrity, upholds organizational goals and values. 
• Requires minimal day-to-day instruction and accepts responsibility for own actions.
• Includes appropriate people in the decision-making process.
• Follows instructions and responds to management direction.

Physical and Visual Activities:

• On a daily basis, must be able to remain stationary for long periods of time
• Must be able to frequently communicate and constantly have visual acuity
• Must be able to constantly operate computers and office equipment
• Ability to sit for long periods of time, may occasionally stand and/or move about the building and/or reach, bend or twist
• Regular in-office attendance

Note: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities and competencies required of employees to do this job. Cozzini Bros., Inc. reserves the right to change, add to or modify the above job duties and responsibilities. Nothing in this job description restricts management’s right to assign or reassign duties at any time.