Jobs and Careers

Accounts Collection Specialist

IICRC

Fort Walton Beach, United Statesfull_timeVerifiedPosted 15 Jul 2025

💰 $50,000/yr

About the role

Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

SERVPRO of Fort Walton Beach is hiring an Accounts Receivable Specialist BenefitsSERVPRO of Fort Walton Beach offers:

Competitive compensation
Superior benefits
Career progression
Professional development

And more! As an Accounts Collection Specialist Specialist, you would be Key Responsibilities:

Collection Follow-up (Past 30 Days):
- Monitor aging reports to identify accounts that are 30 days or more overdue.
- Proactively follow up with customers to ensure the timely collection of overdue payments.
- Resolve payment discrepancies and address billing concerns in a professional and efficient manner.
- Keep detailed notes of customer interactions, payment arrangements, and follow-up actions.
Insurance Adjuster Coordination:
- Follow up with insurance adjusters to confirm approval and processing of claims for mitigation and construction services.
- Ensure all necessary documentation is submitted to insurance companies to avoid delays in payment.
- Track claim progress and payment status using XactAnalysis, ensuring that claims are processed promptly.
Escalation and Legal Action:
- Identify overdue accounts that require escalation (typically 60 days or more past due) and begin the collection escalation process.
- Work closely with collection attorneys to transfer accounts that require legal action.
- Prepare and file liens for accounts that meet the aging criteria (typically 45-60 days overdue) and work with legal teams to facilitate recovery.
Lien Recording and Compliance:
- Prepare and file liens on accounts that are 45-60 days overdue.
- Ensure all lien documentation is accurate and compliant with state and local laws.
- Coordinate with the legal team to ensure timely and effective lien filing and resolution.
Documentation and Record-Keeping:
- Maintain accurate, up-to-date records of all communications with customers, adjusters, and legal representatives in XactAnalysis.
- Ensure all interactions and actions are thoroughly documented to support the collection process and potential legal escalation.
Performance and Collection Incentives:
- Meet or exceed monthly and quarterly collection goals focused on accounts 30 days past due.
- Participate in a performance-based incentive program tied to successful collections, resolution of overdue accounts, and timely filing of liens.

Qualifications:

Education and Experience:
- High school diploma or equivalent required; degree in accounting, business, or related field preferred.
- 2+ years of experience in collections, accounts receivable, or related roles.
- Experience working with collection attorneys and handling lien processes is preferred.
- Familiarity with XactAnalysis or similar claims management platforms is a plus.
- Prior experience in the construction or mitigation industry is beneficial.
Skills and Competencies:
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills, with the ability to manage customer relationships and handle sensitive payment issues.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to manage multiple accounts and prioritize tasks to meet deadlines.
- Problem-solving skills to resolve billing discrepancies and ensure payments are made on overdue accounts.
- Knowledge of lien laws and the collection process.

Performance Goals and Incentives:

The Accounts Collection Specialist will be eligible for performance-based incentives tied to the successful collection of overdue accounts (30 days or more).
Incentives will be based on meeting monthly and quarterly collection goals, the filing of liens,