Accountant Assistant

Position Overview

We are seeking a detail-oriented and motivated Accounts Receivable Assistant to join our team in a fully remote capacity. This role is responsible for supporting day-to-day AR operations, including cash application, account reconciliation, and managing customer accounts. The ideal candidate will ensure accurate processing of payments, assist in resolving discrepancies such as short pays and chargebacks, and collaborate cross-functionally with teams including Sales, Operations, and Finance. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys working independently, and values accuracy, organization, and strong communication.

Key Responsibilities:

Cash Application & Invoice Management

• Accurately post customer payments—including ACH, wire, lockbox, credit card, and check transactions—on a daily basis.

• Apply payments to the appropriate invoices and research any unapplied or unidentified cash.

• Process customer credits, adjustments, and chargebacks according to established workflows.

• Maintain and reconcile AR clearing accounts to ensure timely resolution of open items.

Customer Account Maintenance

• Prepare and send customer statements after each payment cycle and at month‑start.

• Monitor customer accounts for overdue balances and assist with follow-up communications.

• Update customer records, remittance information, and documentation in AR systems.

• Assist with setting up new customer accounts and ensuring proper billing details are recorded.

Dispute and Chargeback Support

• Review customer claims, deductions, and chargebacks for accuracy.

• Assist in gathering backup documentation to resolve disputes.

• Support the AR Manager in researching variances between invoice amounts and customer payments.

• Work with internal departments (Sales, Customer Service, Shipping) to resolve customer issues.

Reporting & Reconciliation

• Assist with daily, weekly, and monthly AR reports, including aging summaries and cash posting logs.

• Support month‑end close by preparing reconciliations, summaries, and adjusting entries as needed.

• Organize and maintain documentation for audits and internal controls.

Administrative & Cross‑Functional Support

• Prepare spreadsheets, reports, and transaction summaries as requested.

• Support other AR team members during peak periods, vacations, or month‑end close.

• Perform other duties assigned by the AR Manager to support departmental goals.

Required Qualifications

• High school diploma or equivalent; associate’s degree in accounting or business preferred.

• 1–2 years of accounting, billing, or AR experience preferred.

• Understanding of basic accounting principles related to AR and cash application.

• Proficiency with Microsoft Excel (VLOOKUP, PivotTables a plus).

• Experience with ERP or accounting systems (e.g., SAP, NetSuite, Oracle, Microsoft Dynamics).

Key Skills & Competencies

• Strong attention to detail and accuracy in data entry and reconciliation.

• Ability to work independently and meet daily deadlines.

• Excellent communication and customer service skills.

• Organized, reliable, and proactive in identifying discrepancies.

• Ability to handle confidential information professionally.

Physical Demands

Sitting, remote role

Position Type and Expected Hours of Work

• Hours of operation: 8:00 AM – 5:00 PM EST

• Fully remote position

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
 

What We Offer

• Generous benefits including PTO and paid holidays
• 401(k) with company match<