Account Supervisor, Brand

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. 
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Edelman Brand has helped evolve, promote, and protect some of the world’s most iconic and celebrated brands. We aspire to do work that moves people – work that inspires people to not only “buy in” to brands, but also buy. We thrive off the energy, heart, and hustle of the city around us and apply that same passion to everything we do. We are fanatics about finding an insight or truth that will inform smart strategy, breakthrough creative, and brilliant programming. Edelman is a leading global communications marketing firm, with more than 5,500 employees in 65 cities worldwide. Our independence keeps us nimble, thoughtful, and resourceful, allowing us to invest in the best people in the business.
We are seeking an Account Supervisor to join one of our large integrated client teams supporting pet care. Critical to the role are a passion for pets and a love for culture; the ideal candidate must have an eagerness to learn and a strong attention to detail, contributing to a high-performing, global team. The AS must be able to support and drive forward the execution of cross-functional PR & marketing programs, working with team members across disciplines. You will have strong client service and leadership skills, ensuring the team meets deadlines in a timely manner, and to a high standard. The position is ideal for an individual looking for a fast-paced, intellectually challenging environment to acquire skills to become a strong communications practitioner and client advisor.

Responsibilities:

• Serve as day-to-day contact for mid and senior-level clients, under VP oversight 
• Responsible for providing strategic solutions around anything/everything involved in our integrated and high visibility campaigns - social and digital marketing, ideas that drive earned, experiential that drives consumer engagement 
• Manage multiple urgent projects, with the ability to manage up and down to ensure the team meets deadlines and stays on budget   
• Ability to work amongst integrated agency team partners (including paid media, creative and shopper) and experience collaborating/presenting agency’s recommendations and point of view with clients and agency partners with excellence  
• Experience in campaigns or work centered on generating earned media, including building relationships with reporters, developing earned materials and an “earned-first” mindset 
• Strong knowledge of social platforms and ability to partner with social and strategy teams to ensure programming adheres to best practices to deliver the strongest ROI/ outcomes  
• Oversee quality and operational performance of accounts, developing and managing clear program timelines – making sure any concerns are flagged and escalated early  
• Evaluate programming and ideas to ensure we’re hitting client objectives/following client input briefs and that our executions help solve specific business challenges 
• Build trusting client relationships across the brand’s organization, navigating client approval processes and structure, including a deep understanding of client “watchouts” we need to avoid across our content and programming  
• Internalize and own client product benefits and articulate in consumer-friendly language  
• Own presentation preparation, ensuring that all materials are correct and submitted by partners/departments on time   
• Responsible for identifying and establishing program KPIs, includes partnering with analytics team (when applicable) to set client program goals, manage against them, and lead development of integrated recap reports against set goals 
• Delegate and oversee the work of junior team members and/or integrated specialists, when appropriate 

Basic Qualifications:

• At least 4 years of relevant experience in public relations and/or related fields, including communications, advertising, management consulting, media, or publishing   
• A Bachelor’s degree or equivalent work experience

Preferred Qualifications:

• Has an innate passion for pets and/or animals 
• An ability to demonstrate excellent storytelling skills and provide sound, level-appropriate media and integrated marketing communication counsel with key internal and client stakeholders   
• Excellent written and verbal communication    
• Previous account leadership and client leadership experience a plus  
• Proactive attitude