Account Specialist (Sales Operations)

 

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup.

 

Job Title: Account Specialist

Location: New York (Hybrid Working Model)

The Account Specialist has a commanding role within the company and collaborates with customers, the sales team, and other internal stakeholders in the accurate preparation of contracts for online research and educational products.  The outcome is to deliver world class service to both internal and external customers. The Account Specialist role is empowered through professional and personal development training. This role is based in our New York office on a hyrbid working model. 

 

This is an Operations position in support of Sales. This is not a direct Sales position.

 

Responsibilities: 

• Prepare renewals and planning (i.e. calculate journals licenses, calculate eBook quotes) while managing and updating renewal tracking tool for reporting and guidance to Sales Team (i.e. report on renewal status, workflows)

• Prepare (in CRM/ERP system) the quote and contract to trigger invoicing

• Be the first point of contact for our customers with regards to contract execution

• Coordinate all customer correspondence and agreements within assigned international region

• Proactively communicate with customer, align new contract terms & agreed fees and obtain the customer signed license

• Manage customer requests in the assigned international region and provide assistance on daily operations (i.e. engage with customers in order to enhance customer data quality, answer questions connected to contract data, or invoicing data)

• Stay in close contact with subscription agents to pursue deals (i.e. to obtain purchase orders, solve order queries, provide journal title lists for invoicing from agent to end customer)

• Provide feedback to improve sales and support workflows (in systems) to work more effective and efficient

• Have excellent knowledge of (SAP) CRM system and safeguard data quality in CRM

• Monitor and improve performance on key indicators

• Generate reports and analysis on renewal sales progress for assigned region

• Active participation in stakeholder and team meetings aimed at continuous improvement of customer satisfaction

• Collaborate and provide organizational support to the Account Managers and Sales Directors

 

Qualifications & Experience:

• Bachelor’s degree with prior service experience preferably work in the publishing or academic sector

• Excellent communication and interpersonal skills, both written and verbal

• Proficient in using multiple systems

• Excellent computer skills, Proficiency with MS-Office-Suite, particularly MS Excel

• Knowledge of (SAP) CRM (customer relationship management) & contracting system

• Willingness to train on and work with other in-house data tools

• Time and Project management experience

• Must be well organized, highly motivated, flexible and able to work independently

• Must be detailed oriented and an excellent problem solve

 

 

#LI-EG1

Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below: 

•    Medical, Dental and Vision 
•    401(k) with company match and contribution
•    Hybrid office working policy, Summer Hours, and paid time off
•    Flexible Spending and Commuter programs
•    Multiple Life insurance options
•    Disability coverage
•    Tuition Assistance
•    Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
•    Employee Assistance Program
•    Family friendly benefits and a variety of employee discounts
•    An array of Employee Social Networks  

 

US Annualized Base Salary Range: $45,000 - $50,000. The salary offer may vary based on work experience, education, skill leve