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Account Representative I

American Red Cross
Statewide, NC, United States, United Statesfull_timeVerifiedPosted 5 Sept 2025

About the role

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

Job Summary:

Work closely with the recruitment team to plan and implement effective strategies for recruiting and supporting sponsor organizations, donors, and relationships to achieve established blood collection goals. Identify and develop potential sponsor leads. Educate sponsors on organizational requirements and provide ongoing support. Implement targeted donor recruitment programs as appropriate.

Key Responsibilities:

  • Identify, develop, and implement creative strategies to attract, manage, and retain potential blood drive Sponsors and feeder groups for existing blood drives to meet monthly, quarterly, and annual collection goals.
  • Identify and apply appropriate methods to ensure efficient scheduling of blood drives by assigned Sponsors to meet blood collection goals.
  • Provide sufficient organizational and operational support to the sponsor contact to ensure achievement of collection operation and annual goals.
  • Schedule and implement education programs for Sponsor contact, recruitment committees, line volunteers, and volunteer telerecruiters within assigned groups to assist in meeting collection objectives and to comply with all ARCBS directives, Code of Federal Regulations, local operating procedures, and other related regulatory requirements.
  • Develop a working knowledge of the community, its government, demographics, and organizations.  Apply that knowledge to all aspects of servicing Sponsor groups and the expansion of the blood program.
  • Coordinate activities with appropriate collections personnel to ensure a positive Sponsor and donor experience and smooth, efficient operations.
  • Maintain accurate records in BSF to provide tracking and statistical data on the Sponsor group performance.
  • Appropriately utilize tools, technology, and strategy provided by the organization to enhance customer service, efficiency, and productivity.
  • Perform other related duties as necessary.


Qualifications:

  • Bachelor's degree in marketing, sales, communications, or related field; or an equivalent combination of related education and experience required.
  • Minimum one year of relevant experience required.
  • Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
  • Good organizational skills and the ability to handle multiple priorities effectively are required.
  • Good oral and written communication skills, including training and presentation skills, are required.
  • A current, valid driver's license and good driving record are required.
  • May require travel throughout Northwest North Carolina, predominantly in Burlington through Forsyth counties.

Preferred Qualifications:

  • Bilingual in Spanish
  • Sales


Essential Functions/Physical Requirements
The duties above indicate the essential functions of the position.  Operational flexibility is required to meet sudden and unpredictable needs.  May be required to travel to sites throughout the Red Cross organization.
May require the ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. May include sitting for long periods of time and working under challenging conditions.

Benefits for you:

A

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Company

American Red Cross

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