Account Manager - UK & Nordics

About Us Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and with customers across many countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things. Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today. About You: You are an Account Manager, excited to join a growing team focused on demonstrating ownership of our clients’ experience from onboarding through renewal and expansion. You will work closely with members of the Customer Success team, Sales team, and other internal Constructor teams to support and grow your book of business. You are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. You demonstrate a high degree of accountability and ownership. Responsibilities: You are the strategic lead for the clients in your book of business. You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how Constructor maps to these goals and needs. You will manage complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level). You will uncover and manage risk within your book of business in a timely and effective manner. You will grow to be well versed on your clients’ business needs and the Constructor product in order to educate clients on potential new use cases, features and integrations that create added value and uncover potential upsell opportunities. You will regularly update internal systems and attend internal meetings in order to document and communicate customer st