FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

The Strata Account Manager is responsible for driving the usage, adoption, growth and satisfaction of FreeWheel’s key accounts using the demand-side Strata media management platform. You will oversee and manage post-sale activities for a set list of key accounts, which include full-service advertising agencies, media investment firms and in-house advertisers. On a regular basis, you will engage with key stakeholders at these accounts to understand their needs, identify gaps in their workflows and implement Strata solutions so that our platform becomes an integral part of their business processes. You’ll work alongside our sales, product, training and support teams to ensure the success and satisfaction of our accounts with the goal to secure long-term retention and growth.



The ideal candidate would want to leverage their media knowledge and experience into this client-facing role and be motivated by helping our customers grow in the Strata platform. You would have experience in client-facing roles with the proven ability to develop trusted, professional relationships with clients. You would be technically proficient and be able to take complex information and deliver it to an audience in an understandable and concise manner.

Job Description

Core Responsibilities:

• Oversee and manage post-sale activities for a set list of key accounts (clients)
• Create and build trusted relationships with our Clients
• Regularly engage with key stake holders at the client across leadership, finance, media, executive and technology teams to cultivate a deep understanding of clients’ business, workflows and strategic goals.
• Support new-client implementation and on-boarding plans
• Showcase, promote and influence increased usage and adoption of the Strata platform, services, new offerings and partnership opportunities
• Deliver high quality presentations, product demos and communications in virtual (and occasionally in-person) format
• Identify account growth opportunities and execute strategies and solutions to seize them
• Deliver complex technical and product information in a concise manner, tailored to the audience
• Ensure the success and satisfaction of our accounts with the goal to secure long-term retention and growth
• Evaluate client workflows, identify gaps, troubleshoot and escalate issues and implement solutions to resolve them
• Operate as the nucleus between top stakeholders at the account and our internal sales, product and support teams, ensuring a clear and consistent 2-way flow of information.
• Advocate for client / industry needs and conversely be able to set client expectations
• Work cross-functionally with Sales, Partnerships, Product and Support to ensure our Clients' needs are met
• Promote self-service support tools available to our clients to assist in expanding their product knowledge and self-resolution to technical problems.
• Keep up to date with Industry trends, FreeWheel's Product offerings and latest key features
• Follow up and follow through in a timely fashion on all Client related manners
• This position may require up to 10% travel, specifically to client locations and FreeWheel headquarters

• About you - Job Knowledge, Skills & Abilities

• 3 – 5 years of Strata or comparable media system experience
• Experience in client-facing roles with the ability to develop trusted, professional relationships with clients.
• Comfortable engaging with varying professional levels and skillsets, in both small and large audiences
• Demonstrated technical acumen - possesses the ability and confidence to continuously learn new software / features and identify ways it can be a solution for various use cases.
• Possesses high EQ
• Proven ability to deliver engaging and interactive presentations
• Strong ability to read an audience and shift tactics when content isn't resonating
• Exceptional interpersonal, written and verbal communication skills
• Demonstrates empathy and compassion to clients and those around them
• Commitment to personal and professional learning and development
• Radical active listener
• Team-focused mindset and also willing to accomplish work independently
• Exhibits a can-do attitude and approaches problems using a creative and curious mindset
• Doesn't just pass off