Account Manager, SMB Brands

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.

**This is a hybrid position that requires two days in the Chicago office**

The mission of a Syndigo Account Manager is to maximize the value of customers’ existing investments while identifying early-stage growth opportunities that drive strong net revenue retention (NRR). Long Tail Account Managers serve as the primary commercial point of contact for a defined territory of existing Small-Medium Businesses (SMB) customers. 
 
Account Managers proactively identify risk within their customer base to reduce the likelihood of churn. They also focus on engaging cohorts of customers with growth potential, leveraging team-based selling to achieve NRR goals. 
 
This is a quota-carrying sales role focused on Long Tail SMB clients and is measured against a blended renewal and growth quota.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Maintain and form new relationships with different buyers at small to mid-market brands  
• Relentless focus on the customer experience and how to maximize their value realization with Syndigo  
• Manage the full sales cycle for renewal opportunities within a defined customer base, and renegotiate more favorable terms 
• Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities within a defined customer base to meet growth targets  
• Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional  
• Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes  
• Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy  
• Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems  
• Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner 

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 2+ years of sales or account management experience, ideally B2B and in the SaaS space 
• Bachelor's Degree or equivalent experience required 
• Experience in SaaS, managed services, and analytics is a major plus  
• Experience doing business with consumer brands and/or retailers is a plus 
• Motivation to learn, problem solve, and develop skills to be successful and grow a career in tech sales  
• Familiar with the fundamentals of sales and the basics of customer service  
• Strong relationship building, listening, and interpersonal skills  
• Comfortable with using technology in daily workflows and decision-making  
• Strong organization and time managem