Account Manager, Shopper Marketing

Job Description:

Strategic Imperative: 

The Account Manager plays a critical role in ensuring the success and retention of our Shopper Marketing clients. This role is responsible for driving client satisfaction by overseeing campaign performance, ensuring KPIs are met, and fostering long-term partnerships that result in renewals and incremental investment with Prodege.

By delivering exceptional customer service, the Account Manager ensures client needs are proactively addressed on a daily basis. Serving as the primary point of contact, the Account Manager acts as the central communication hub between clients and internal stakeholders, aligning cross-functional teams to deliver seamless execution and strong business outcomes.

Prodege:

A cutting-edge marketing and consumer insights platform, Prodege has charted a course of innovation in the evolving technology landscape by helping leading brands, marketers, and agencies uncover the answers to their business questions, acquire new customers, increase revenue, and drive brand loyalty & product adoption. Bolstered by a major investment by Great Hill Partners in Q4 2021 and strategic acquisitions of Pollfish, BitBurst & AdGate Media in 2022, Prodege looks forward to more growth and innovation to empower our partners to gather meaningful, rich insights and better market to their target audiences.

As an organization, we go the extra mile to “Create Rewarding Moments” every day for our partners, consumers, and team. Come join us today!

Primary Objectives: 

• Partner closely with Sales Directors to deliver best-in-class service and strategic support to clients.

• Build and maintain strong client relationships by providing ongoing support, driving renewals, and identifying opportunities to grow existing accounts.

• Proactively assess client needs, goals, and preferences, adapting ways of working to deliver tailored solutions and exceptional experiences.

• Analyze data and insights from Prodege’s backend analytics to share trends, learnings, and actionable recommendations with clients during and after campaigns.

• Manage campaigns end-to-end, from initial planning and setup through activation and launch in the live environment.

• Collaborate cross-functionally with Sales, Creative, and Ad Operations teams to ensure successful campaign execution.

• Communicate clearly and consistently with all stakeholders, ensuring alignment, accountability, and ownership of key deliverables.

Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Detailed Job Duties: 

• Serve as the primary point of contact for clients, providing day-to-day support across all phases of campaign execution, from kickoff through launch, optimization, reporting, and renewal.

• Manage multiple campaigns and timelines simultaneously, adapting to fast-paced environments, quick turnarounds, and evolving client needs.

• Coordinate asset collection and requirements, ensuring clear and timely communication across internal teams.

• Act as the central liaison between clients and cross-functional partners (Sales, Creative, Ad Operations) to ensure seamless campaign execution and delivery.

• Analyze campaign performance and share optimization recommendations aligned to client objectives.

• Ensure all contractual deliverables and client expectations are met through close collaboration with internal stakeholders.

• Partner with Sales to support renewals and identify opportunities for account growth.

• Prepare and present post-campaign reporting and performance insights to support ongoing client relationships.

• Proactively resolve issues and maintain high levels of client satisfaction through exceptional service.

• Share client feedback and marketplace insights to inform product and process improvements.
  Travel as needed for client meetings, sales engagements, or industry events.

What does SUCCESS look like?

• Success for the Account Manager is typically defined by a com