Account Manager, Residential

Account Manager – Residential 
Location: Remote Rochester, New York - successful applicants must be in or able to travel to Rochester, New York and surrounding cities. 

Ready to make a difference?

To support our growth, we seek a Residential Account Manager to work in our Energy Efficiency division in New York. In this role you will serve as liaison between the ICF managed energy efficiency program and community-based organizations. You will have office and field responsibilities; some overnight travel will be required. Public speaking, training, and field support will be required. 
We place a premium on creativity, an ability to work independently when necessary but to function as part of a team, a drive to succeed, and a commitment to client satisfaction. Exceptional interpersonal, organizational, and technical skills are also required. You should be collaborative in nature as you will be expected to support the existing team.

Why you will love working here: 

• Quality of life: Flexible workplace arrangements, work-life balance 
• Investment of the community: Donation matching, volunteer opportunities 
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan 
• And many, many more (Ask your recruiter for more details!) 

What you will be doing:

• Travel by car throughout the utility’s service territory in New York to promote the suite of programs. 
• Develop innovative and cost-effective sector-based outreach strategies and communication plans that are focused on the development of relationships with key stakeholders in the utility’s service territory to promote the suite of energy efficiency programs.   
• Conduct outreach to food pantries and other community agencies to encourage participation in programs and seek approval to participate in distribution events. 
• Attend community outreach events, which may include events held on weekends or evenings, on behalf of or in coordination with utility’s outreach team. 
• Field mentoring and QA/QC of residential focused energy efficiency work performed. 
• Schedule and staff special events at big box retail locations during evenings and weekends as necessary. 
• Conduct outreach to pool, heating and plumbing supply houses and distributors to train staff on programs, deliver program collateral, support, and lead events to promote the residential rebates program. 
• Recruit and manage new suppliers and contractors that will promote the programs to customers. 
• Up to 75% travel within Rochester and surrounding cities. 

 
What you need to have (Minimum Qualifications): 

• Bachelor’s degree in Building Construction, Architecture, Sustainability, Business, Marketing, Mechanical Engineering, or related disciplines with 1+ year(s) professional experience in the residential energy efficiency market, account management, customer engagement and/or related experience

OR 

• High school diploma with 5+ years professional experience in the residential energy efficiency market, account management, customer engagement and/or related experience
• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check. 

 
What we would like you to have (Preferred Qualifications):

• Knowledge of energy efficient building practices and technologies 
• Strong working knowledge of basic business principles and successful business practices/strategies 
• Familiarity with building principles, energy audits, and energy savings calculation 
• BPI Building Analyst Certification or RESNET HERS Rater Certification 
• Experience working on successful energy efficiency programs 
• Utility experience and understanding of Demand Side Management (DSM) program implementation 
• Bilingual – Spanish proficiency preferred. 
• Outreach experience with community-based organizations. 
• Strong Microsoft Office skills, specifically Excel  

Professional skills you will use:

• Self-motivated with the ability to work independently  
• Experience managing cross functional teams and staff  
• Strong organizational skills 
• Detail-oriented

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Working at ICF

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