Account Manager, Payer

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Account Manager, Payer to join our Business Development team. This role would be responsible for implementation and account management responsibilities, ensuring a seamless and successful client experience. They will serve as the primary point of contact for clients, aligning all resources and departments within Talkspace to achieve shared goals, timelines, and deliverables. This includes overseeing implementations of new products, populations, and services, as well as maintaining detailed project plans and managing problem-solving and risk management during implementation and throughout the customer lifecycle. The Senior Account Manager will build strong customer relationships and will focus on effective account management by utilizing creative and collaborative marketing strategies to drive user participation. Additionally, they will develop ongoing account strategies, provide regular reporting to internal and external stakeholders, and translate client business requirements into actionable steps across various business areas. Their role will also involve preparing and presenting annual renewals to clients, exploring new channels and opportunities, and expanding services to new populations. The Senior Account Manager will be dedicated to customer success and their effective account management will contribute to Talkspace's growth and reputation as a leader in the digital mental health space.

*This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*

What You’ll Do

• Implementation and account management responsibilities include being the primary Talkspace representation to the client (post-sale) and ensuring all required resources and departments within Talkspace are aligned on the same goals, timelines and deliverables to achieve and maintain success.
• Implementations include new products, new populations and new services for customers already contracted and may be done as a primary lead or  to support broader Implementation and Account Management team efforts.
• Maintain detailed project plans that are both client facing and internal working documents.
• Problem solving and  risk management during implementation and ongoing  during customer lifecycle.
• Ongoing customer relationships and successful account management for a designated book of business.
• Creative and collaborative marketing focus to achieve and maintain ideal levels of user participation within various customer types and models.
• Establishing ongoing account strategies and regular reporting to internal and external stakeholders on progress toward targets.
• Have a clear understanding of business requirements and priorities from the client’s perspective and translate those to action within Talkspace across the various business areas. This may include contracts and collateral implementation, document preparation, review, and negotiation.
• Preparation and presentation of annual renewals to clients, including positioning a variety of financial arrangements when beneficial; as well as developing new channels with clients and expanding into new populations (e.g. other divisions within a current health plan).
• Perform other related duties as assigned.

About You 

• Minimum of a Bachelor’s degree.
• Familiarity with behavioral health landscape (such as EAP and behavioral health/ payer, provider, patient roles). 
• 3+ years healthcare experience preferred, health plan / payer experience a plus.
• Project management/ Implementation experience.
• Ability to manage multiple complex projects/ implementations simultaneously with competing priorities.

Benefits 

• Comprehensive Medical, Dental and Vision plans coverage since day one
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discoun