Account Manager, Mid-Market

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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As a National Account Manager (NAM), Mid-Market you will be in a position of key importance as we continue to grow and expand our client base. In this role, an Account Manager, Mid-Market is responsible for managing a portfolio of corporate clients; developing strategic relationships with those clients and growing the share of travel spend with Egencia. You will also need to show period-over-period revenue growth, long-term profitability & client retention.

RESPONSIBILITIES:

• Optimize the Customer Engagement Process and reinforce the value of transacting with Amex GBT Egencia
• Ensuring that the total share of corporate travel spend remains and grows with Amex GBT Egencia
• Involvement during client implementation, launch and through the life of their partnership. Account Managers are the voice of the client, the advocate on product and service needs and must have an in-depth knowledge of Amex GBT and offerings
• Customize client travel plans, develop long-term relationships, and ensure high customer satisfaction and loyalty
• You will have a high bias for action, and a keen sense of attention to detail

EXPERIENCE:

• Ideally 5+ years' experience in support of a B2B sales organization
• Account management and/or sales experience
• Experience working in a Corporate Travel sales organization a plus

SKILLS/COMPETENCIES:

• Strong communication skills, both oral and written, to concisely communicate key issues/results in a manner appropriate to the audience
• Ability to build and manage relationships
• Ability to work independently in a fast-paced work environment with time constraints
• Superb problem solving skills and can-do attitude
• Natural customer service & support approach to work
• Develop client portfolio, growth plan and transaction based forecasts
• Assist in sales, pre-sales and consulting services activities
• Ability to be flexible and work analytically in a problem-solving environment
• Ability to interpret information gathered and develop and present (orally and in writing) sound business conclusions
• Ability to effectively manage and ensure timely delivery for client based projects
• Strong qualitative and quantitative/ financial, customer service & account management skills

     

Location

United States - Virtual Location

     

     

The US national annual base salary range for this position is from $65,500 to $124,000.  The national range provided includes the base salary that Egencia expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for one of our Variable Incentive Plans, which award cash incentives for individual and/or team achievement.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Glob