Account Manager

At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone — from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.

Why this role

Evolve’s mission is to make vacation rental easy for everyone. Unlike DIY or traditional local property managers, Evolve’s fresh approach to vacation rental management empowers homeowners and builds trust with guests. 

The Evolve Account Manager will develop strong relationships with Evolve owners to ensure success and growth in their partnership with Evolve. They will be a dedicated resource to help an owner maximize their success and achieve their desired goals.

Success looks very different for all owners and it will be the responsibility of the Account Manager to deeply understand every single owner in their book of business and help develop a unique and customized plan to help that owner achieve success long term. 

By helping as many owners as possible grow a valuable partnership with Evolve the Account Manager will develop longer lasting relationships leading to durable growth via increased LTV and owner NPS. 

What you’ll do

• Proactively identify opportunities and build a high-value book of business of ~150 Evolve owners
• Grow strong and strategic relationships with existing Evolve owners
• Position yourself as an expert and a go-to resource for Evolve owners to have a one-stop shop for support, success, and growth
• Utilize a sales-like funnel to guide day-to-day strategy, including setting expectations for new owners, addressing mid-funnel support requests, and expanding portfolios late in the funnel
• Contribute to the development and implementation of successful owner growth strategies by collaborating with cross-functional teams including sales, marketing, and operations
• Be proactive in addressing owner needs and requests, aiming for touchpoints with your book of business every 40-45 business days
• Retain current owners to help reduce churn
• Cross-sell additional Evolve service offerings to maximize the value of your book of business
• Increase NPS and LTV of book of business through upselling of management tiers, expanded calendar availability, upgraded amenities, and other value-add services
• Provide market and property analysis to owners to help them identify opportunities to grow their portfolios with Evolve
• Conduct in-depth quarterly performance reviews with owners
• Cross-functional collaboration with key stakeholders across the organization to resolve homeowner requests and share constructive feedback
• Staying up to date on industry news and trends to provide recommendations to owners on potential impacts on their business
• Capture owner feedback and preferences to inform future product and service roadmaps

What makes you a great fit 

• 3+ years of account management or sales experience 
• Proven phone-based selling success and world class relationship building skills
• An investment mindset with knowledge of the real estate industry
• Excellent active listening skills and the ability to simplify otherwise complex problems
• Adaptable and flexible in a rapidly changing environment
• Professional verbal and written communication skills
• Organized and detail-oriented
• A goal-oriented, competitive mentality
• Willingness to assist in building new processes and solutions for Evolve owners
• We support all of our stakeholders 365 days a year, including nights, weekends, and holidays. Therefore, your schedule for this role can include coverage during these key business hours. 

Location 

We currently are able to hire throughout the U.S. except in the following states: District of Columbia, Hawaii, and Pennsylvania. There are also certain positions that may have hiring impacts in the following states: California, Maryland, New York, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both!

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Compensation

For this role compensation is based on a base plus commission. Our base salary is $76,500. This role is eligible to earn an uncapped monthly commission (with on-target e