Account Manager

Date Posted:

2025-10-07

Country:

United States of America

Location:

OT172: DVA - Glendale, CA 3041 ROSWELL ST, LOS ANGELES, CA, 90065 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Amtech Elevator Company is searching for a highly motivated Sr Associate Account Manager to create and manage customer relationships through sales achievement, situational problem solving, and comprehensive account management.

On a typical day you will:

• Manage a portfolio of approximately 1,000 units
• Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record requests, and scheduling
• Build relationships by contacting customers on a rotational basis or as dictated by customer expectations
• Manage and nurture account relationships to drive renewals and repair using technology, telephony, and virtual capabilities
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
• Assist with customer concern resolution along with Operations, including Service PM and Supervisor
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results

What you will need to be successful:

• High school diploma or equivalent required; bachelor’s degree preferred
• 1-3 years of sales experience preferred
• Excellent demonstrated customer service skills required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

What’s In it For Me / Benefits:

Benefits: 

Otis currently provides our colleagues with the following benefits: 

• 401(k) plan that includes generous company match and a separate automatic retirement contribution 

• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment 

• Three weeks paid vacation and paid company holidays  

• Paid sick leave - Employee assistance and wellness incentive programs 

• Life insurance and disability coverage 

• Voluntary benefits, such as legal, pet, home, and auto insurance 

• Birth/adoption and parental leave benefits 

• Adoption assistance 

• Tuition reimbursement program 

• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities 

The base salary range for this role is $69,200 to $80,000.  We may ultimately pay more or less than the posted range, and the range may change in the future.  Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.  

This position is not eligible for relocation assistance.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts,