Account Manager

Warn Automotive, part of Vehicle Service Group is a world leader in driveline disconnect technology. Our heritage comes from making WWII surplus Jeeps easier to drive on the road with the first unlocking hubs. We continue today by making disconnects for cars, trucks, and SUVs around the world. These trusted technologies come from years of innovation and listening to our customer's needs. We have a bright future ahead so come join our growing team at Warn Automotive.

Company Overview:

Warn Automotive, can trace its beginning back to 1948, when Arthur Warn invented the first disconnecting four-wheel-drive hub for surplus World War II vehicles. Since that time, our products have continued to lead the industry with a history of innovation in Powertrain Disconnect technology.

Almost 75 years later, our products are sold to OEMs around the world, enhancing the performance, traction and capability of their vehicles while reducing fuel consumption and emissions to create a more mobile and efficient future.

 

Operating from our headquarters and manufacturing facility in Milwaukie, Oregon and our customer support center in Livonia, Michigan, Warn Automotive is proud to be part of Vehicle Service Group (VSG) a Dover Company.

 

Position Summary:

This position will function as the primary Commercial Contact/Liaison for Warn Automotive within the assigned customers, projects, markets, and/or technologies.  This position applies engineering discipline to a sales/liaison function to provide consultative selling in highly engineered environments.  To properly interface with our customer base, extensive and diversified knowledge of engineering and manufacturing principles and practices will need to be employed to help create value through engineering integration, as well as, managing the revenue and margin targets.   

 

Account management is critical, including customer systems/portal usage and data entry knowledge.  Acts as the primary liaison between Warn Automotive and the customer on system and product-related issues.  This role functions as a “utility player” within the Sales group to help support market needs across all of the OEM landscape and provide coverage for other Sales team members in accordance with company needs.  This position may be requested to support Business Development in appropriate activities. 

 

Essential Job Functions Include:

• Participate in projects in support of Warn Automotive’s strategic and team-specific goals which would include but not be limited to: 

• Lead or co-lead multiple large projects simultaneously and direct the efforts of the organization to meet/exceed customer expectations in order to ensure successful project completion.  This includes but is not limited to margin accountability for projects involving annual revenue potential above $30,000,000.   
• Participate as a support role for projects led by other team members.  Specific leadership and support of customer/market projects will vary based on the strategic growth pipeline.  Collaboration and the leveraging of the organizational structure will be necessary in order to accomplish this properly for all functional areas.  Must be comfortable working with constantly changing project priorities to optimize Warn Automotive growth opportunities. 

• Facilitate and participate in communication that is professional, respectful, courteous and effective manner with all employees, customers, vendors, visitors and others with whom we may work or interact. 

• Managing to high Customer Satisfaction driving cross functional team results to highly competitive Customer Score Card ratings. 
• Consistently work with customer contacts, including but not limited to; project engineers, buyer/planners, quality, executive management, and shop floor personnel to build, maintain, and grow Warn Automotive’s relationship with the customer.   

• Develop business case analysis with support from finance, program management, engineering, manufacturing, and other areas of the organization to fit Warn Automotive objectives. 
• Facilitate commercial, technical, and sometimes quality-related communication between Warn Automotive, customer and other supplier partners.  Attend meetings at customer and other supplier facilities.  
• Facilitate customer and Warn-Automotive led design review meetings, as well as, continuous improvement, value analysis / value engineering, etc.  
• Take a leadership role in the meetings and assignments, aggressively pursue Warn-Automotive related issues at meetings, and quickly communicate information internally   

• Sell Warn Automotive’s product in support of the business strategic and team-specific goals which would include but not be limited to:  

• Develop new markets, applications, custome