Account Manager

Hey there! 

I'm Carmen 👋 I head up the Account Management department here at Hey Digital and I'm excited to let you know that we're looking for a new Account Manager to join our team! 🚀

Hey Digital is a B2B SaaS Performance Marketing Agency that has partnered with some of the most exciting companies in the industry, like Hotjar, Pitch, Writesonic, and UserTesting (to name a few). 

We've elevated their marketing efforts, driven impactful results, and accelerated their growth through the collective expertise and dedication of our fully remote team, spread across 16 countries and counting! 🌎

About The Role

As a skilled Account Manager, Hey Digital is perfect for you if:

✅ You're looking for a full-time position with a competitive salary range of €3,000-€4,000 per month.

✅ You value learning and growth.

✅ You love the idea of collaborating with a remote team of marketers, digital designers, account managers, and operations specialists.

✅ You have what it takes to work with top-tier clients in the B2B SaaS industry.

🗒️ Requirements:

• 3 or more years of strong experience in a digital agency.
• Confidence when it comes to leading conversations, meetings and general day-to-day communication. You’d likely describe yourself as extroverted or someone who loves to talk.
• Experience communicating with clients using Slack and other forms of written or video asynchronous communication.
• Strong communication and interpersonal skills.
• Excellent time-management and organisational skills with the ability to work to tight deadlines.
• Incredible attention to detail and the desire to get things right.
• Able to service multiple clients at the same time.
• Sound knowledge in performance marketing channels like Google, Meta, Linkedin, etc.
• Knowledge of performance marketing at a variety of budget levels and a deep love for marketing in general. But to clarify, you won't be running the ads yourself.
• Understanding of performance marketing, social platforms, Google Analytics and Hubspot.
• Experience within the SaaS or B2B tech verticals or at least an understanding of how marketing works in these industries.
• The ability to come up with creative and data-driven ideas to help our clients grow.

⭐ Really-nice-to-haves:

• Either hands on experience in marketing or further education in business, marketing, or related fields.
• Ability to work during US business hours.
• Demonstrated ability to manage client relationships and deliver exceptional customer service.
• Proficient in ClickUp and Slack.

🦸 Responsibilities:

• Being the main point of contact, you monitor client communications channels and proactively communicate with clients.
• Perform crisis control on client concerns and maintain documentation for other account managers’ and future reference.
• Produce a monthly presentation for your portfolio of client accounts.
• Conduct weekly account health checks and maintain a journal in our account dashboard for each client under your supervision.
• Seek growth opportunities on client accounts through upsells and cross sells to other services that Hey Digital offers.
• Lead Bi-weekly client reporting calls supported by reports generated from your performance marketing team. Manage meeting schedules, agenda, and needed documents.
• Work with performance marketing and collaborate with their team in media planning and campaign executions.

Why work at Hey Digital?

We want to make sure that Hey Digital is the best place you've ever worked at - the job you tell all your friends and family about. This is all made possible by committing to our promises for every team member and by staying true to our core values.

Our Promises

🗺️ Hey Digital is and will always be a remote-first company. As long as you have an internet connection, you're able to work from whatever environment that best suits you, wherever in the world!

⌚ We have core working hours from 11am - 3pm (EET). Outside of this, all our team members have the flexibility to set their own hours! 

🌴 We believe that breaks/holidays are vital to you being your best self, so we have got you covered with 28 days of PTO, 15 paid national holidays (wherever you live), and your birthday off every year!

💙 To supplement that, we've also built comprehensive policies for things such as parental leave, bereavement leave, and compassionate leave.

💰 After 3 months of joining our team, you'll be able to request up to €1,000 for improving your home office.

🧠 We highly value continuous learning! Are you interested in a specific book, course, or event? You can let us know and we'll do our best to cover you!

Our Core Values