Account Manager II

About Sovrn

Every interesting company solves important problems for other people.  Sovrn is a Software and Data business that helps Open Web businesses be and remain independent.  We help them understand their business better, operate more efficiently, and make & keep more money.

• We believe in the freedom and free-flow of information.
• We believe the Open Web is the largest source of this information.
• We believe in helping Open Web businesses be and remain Independent.

Through Software products and Data solutions we help our customers:

• Understand their business better, so they can make better decisions
• Operate their business more efficiently, so they can invest in what matters most
• Make (and Keep) more money, so they control their own destiny

About the Team

The Customer Success team helps publishers grow by delivering proactive and dedicated full-stack customer success, support, and analysis across all functions of their business. We hold customer experience second to none and pride ourselves in our ability to keep our customers extremely happy. We love to experiment and try new things. We bring positivity and a sense of humor to work.

About the Job

As an Account Manager II, you will be working with our largest and most influential accounts to understand common trends, identify best practices, and find opportunities for growth in specific verticals. You'll be able to analyze these trends and formulate solutions to help them better understand and thrive in the ever-changing landscape of our industry. 

In addition, you will be expected to think “bigger picture” on each of your accounts, proactively engaging in strategic conversations with your publishers beyond the day-to-day growth opportunities. This will require you to fully grasp a publisher’s business, and ensure that we have contacts at all levels of their business to understand (and potentially supplement) that larger company strategy. 

You will also ensure that all of the feedback received from our publishers is being communicated back to the larger org, in particular the Product team so that we can continually adapt to the needs of our publishers. 

What You’ll Be Doing:

• Actively engage with your accounts to thoroughly understand their business and execute, implement, and improve what should feel like a personalized Sovrn experience
• Regularly track the overall health of your publishers and identify solutions to proactively anticipate customer needs and identify industry trends 
• You’ll manage the satisfaction, success, retention, and growth of a designated book of strategic accounts
• Identify metrics/KPIs that help your customers understand if they are achieving the long term goals you have set
• You will be introducing additional products and services that Sovrn offers to your accounts through marketing campaigns, QBRs, and video conferences 
• Nurture your relationship with account stakeholders into one of advocacy, by identifying opportunities to improve their metrics and drive more value for them through their partnership with Sovrn
• Manage and facilitate the process as your accounts advance through product implementations
• Develop and execute a regular cadence for collaborative, productive conversations, providing insights on their performance, health, and growth opportunities
• Share learnings, ideas, best practices, and successes with other Account Managers and the greater Customer Success Team
• It will be your responsibility to emulate and embody top performance of an account manager for the team of account managers 
• Identify Sovrn products that will help your accounts expand their success, increase revenue and partner with (Pub Growth / Solution Engineers) to engage your publishers with these solutions
• Identify and monitor the activity of volatile accounts, reporting on upcoming or ongoing impacts or potential threats to the overall business
• Meeting with publishers in-person (when possible) to deepen the partnership. Ideally, all enterprise level partners are met with an in-person minimum of 1x per year.

About You

You are a self-starter, a leader, and able to get the job done without micro-management. You must be comfortable with volatility and change as this is a complex, fast-paced, and ever-changing industry, and should be comfortable working in a highly collaborative team environment.

The successful candidate will have:

• 3+ years of quota carrying Account Management experience
• 1+ years of adtech-specific experience, ideally in an SSP/Exchange role
• Experience managing highly strategic enterprise level accounts
• Strong verbal