Account Manager II

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

The Account Manager II is responsible for managing and selling Renaissance Learning’s products and services, with a focus on Practice and Instruction, within assigned territory, and achievement of revenue goals through prospecting, new business, customer renewals, cross-sell, and up-sell opportunities.

You will be responsible for cultivation and long-term development of customer relationships, maintaining high product renewal rates, and strong relationships and collaboration with internal partners. Works with Customer Success partners and members of the Account Executive team as appropriate to meet and achieve goals. Works with regular coaching and supervision while solving customer challenges, bringing to bear the full range of Renaissance Learning resources. Operates as the primary account contact for customers, increasing customer loyalty and retention while driving business value and expansion. Accurately forecast opportunity outcomes to advise company forecasting. This role requires regular travel as needed for customer engagements, conferences, and other revenue-generating activities.

Key sales functions of the Account Manager II:

• Prospecting & generating new business
• Securing customer renewals
• Cross-selling and up-selling
• Building and cultivating customer relationships
• Consultative selling to solve customer challenges by strategizing comprehensive solutions
• Forecasting opportunity outcomes
• Strategic account planning and execution for territory growth

What you’ll get as an Account Manager II:

Benefits:

• Base salary plus variable compensation by meeting sales objectives
• World Class Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

As an Account Manager II, you will be responsible for these crucial functions and activities:

Industry & Product Knowledge

• K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools. Strong understanding of K-12 districts and school administrative roles, funding, purchasing process, buying cycles, policies, practices, trends, and school board oversight. Knows customer workflows, contacts, and how they integrate into decision-making processes.
• Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses. Knows the competition and how strategies and tactics work in the marketplace.
• Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner.

Sales Pursuit

• Managing Opportunities
• Consultative Solution Selling
• Closing Business
• Establishing Value

Account and Customer Management

• Customer-First Focus
• Skilled negotiator
• Consultative Partner
• Executive Presence
• Strategic Account Planning

Business Management

• Forecasting
• Organization and Planning, including budgeting
• Internal Partnering
• Influential Collaboration

Qualifications

Account Manager II Requirements & Qualifications

Required Experience

• Demonstrated consistent success against assigned goals selling educational software (5+ years)
• Ability to manage full-cycle opportunities using CRM and other sale