Account Manager- Hayward, CA

 

• Pay Range:  80,000.00- 96,000.00  
  *Internal Employee Referral Bonus Available

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

 

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
 
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry. 

Come for the job, stay for the career. We are Canteen.

Job Summary

Operational Oversight:

• Oversee the operations of Key Nation Accounts, ensuring all aspects of service, and product offerings are optimized for efficiency and quality.
• Coordinate with the Customer Service Managers to maintain smooth day-to-day operations.

Revenue Maximization:

• Align with divisional goals to strategize for increasing revenue streams, identifying opportunities for growth and efficiency improvements.
• Review financial data, analyze product margins, and adjust strategies to drive profitability.

Labor Budget Management:

• Develop and manage labor budgets to ensure optimal staffing levels, maintaining cost-effectiveness without compromising on customer service quality.
• Monitor staffing trends and adjust based on business needs, seasonal changes, and customer demand.

Customer Service Excellence:

• Promote and instill a culture of excellent customer service within the team, ensuring that all team members adhere to high service standards.
• Track customer satisfaction metrics, implement improvements, and ensure a proactive approach to resolving issues.
• Enhance account retention through strong customer relationships, continuous feedback, and delivering high-quality service.

Team Leadership:

• Provide guidance, mentorship, and leadership to the Customer Service Managers, helping them achieve performance goals and develop their skills.
• Ensure effective communication between departments, promoting collaboration and teamwork to achieve operational objectives.

Reporting & Analysis:

• Report directly to the General Manager, providing regular updates on operational performance, revenue trends, labor costs, and customer satisfaction.
• Analyze operational data and make recommendations for improvements or changes to meet business goals.

Preferred qualifications: 

• Proven experience in operations management, ideally within a food service, retail, or hospitality environment.
• Strong leadership skills, with the ability to manage and motivate a diverse team.
• Excellent customer service skills with a track record of creating a customer-first culture.
• Strong analytical abilities with experience reviewing financials, product margins, and labor budgets.
• Ability to strategize and think critically to achieve business objectives.
• Excellent communication and interpersonal skills.
• Knowledge of labor laws, staffing management, and best practices in operational efficiency.
   

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance,