Account Manager (FinTech) - NSW

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022-2025.

We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

✅ Empower Australian businesses to trade confidently with their customers.

Our Mission

🏆 We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

The Account Manager plays a critical role in driving Net Revenue Retention (NRR) across an existing portfolio of customers. This role is accountable for contract renewals, value-led upsell, and product adoption, ensuring customers realise ongoing value from CreditorWatch’s solutions while strengthening long-term retention and new product adoption.  

The Account Executive owns commercial outcomes post-sale, acting as the primary commercial contact for renewals and expansion. You will identify growth opportunities through usage, Apply Easy adoption and portfolio needs, while partnering closely with BDMs to convert qualified opportunities. 

Your impact is measured through strong renewal performance, controlled churn, and consistent portfolio expansion, contributing directly to CreditorWatch’s NRR outcomes. 

This role reports directly to the Sales Manager and is a full-time opportunity offering hybrid working conditions based out of our Sydney CBD office.

Some of your responsibilities include and are not limited to:

• Owning contract renewals across an assigned portfolio, including renewal conversations, pricing discussions and contract execution.  

• Driving upsell and expansion through usage-led conversations, Apply Easy adoption and multi-product penetration. 

• Identifying, qualifying and passing Collect opportunities to Collect BDMs, ensuring clean handover and strong collaboration.  

• Communicating with customers to understand their needs and clearly articulate product value across the CreditorWatch portfolio.  

• Building trusted relationships with customers, positioning CreditorWatch as a long-term commercial partner.  

• Maintaining accurate and up-to-date knowledge of CreditorWatch products and services.  

• Responding to customer needs and requirements in a timely and professional manner.  

• Maintaining strong CRM hygiene to support accurate forecasting of renewals and expansion activity. 

Our ideal candidate

To be successful in the role, you’ll ideally have at least 3+ years sales experience as an Account Manager within the tech/ SaaS space, managing a portfolio of approx. 200 customers.

You’ll be nurturing in your approach and have a way with customers, showcasing your amazing problem solving, active listening and communication skills. Experience working in shorter sales-cycles of 2 weeks and under would be a huge advantage.

Passion will be what sets you apart, you’ll live, love and breathe all things CreditorWatch which will see you get the wins with our Customers.

More than just work

🏃🏽‍♀️ Keep Active – All employees get a Fitness First Platinum gym membership.

☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!

📲 Phone Credits - We pay you $50 per month to put towards your plans - how good.

❤️‍🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.

💆🏽‍♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

💰 Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitte