Account Manager - CS

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What you will do:

Oversee and coordinates all sales and various solution programs of  aftermarket  products and services within an assigned geographic area and for specific customer accounts. Directs resources in various areas to respond to customer needs, to finalize the contract or purchase order and meet customer expectations.

•    Capture bookings to meet the sales plan and forecast for the assigned accounts to achieve targets/plans.
•    Applies knowledge of turbomachinery products and services in the Oil and Gas and Power Generation markets to identify sales opportunities, propose solutions, and to convince customers that the company’s products are differentiated in the market and is the best company to meet their needs.
•    Develops a sales plan and forecast for assigned territory to support companywide goals and strategies.
•    Manages client relations, develops new and existing relationships. Manages customer interface and on-going relations with clients to assure all technical services are delivered as expected, to assure the next sale, and to assure the company delivers to customer expectations.
•    Ensures all activities to fulfill contracts are in compliance with all company policies.

Relocation is available for this role

What you will have:

Candidates must demonstrate proven, hands‑on experience with turbomachinery relevant to Solar Turbines’ products and services, including industrial gas turbines, power generation packages, mechanical drive systems, and/or gas compression packages. Experience may include supporting the design, application, operation, service, sales, optimization, or lifecycle support of gas turbine‑driven equipment used in power generation or motor‑driven applications.

Degree or equivalent experience desired

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience: 
•    Facilitates creation of the 'right' products and services to resolve customer business issues.
•    Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
•    Advises others on creating customer focused environments in various scenarios.
•    Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
•    Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
•    Communicates and models the criticality of customer focus as an organizational strategy.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge: 
•    Applies an assigned technique for critical thinking in a decision-making process.
•    Identifies, obtains, and organizes relevant data and ideas.
•    Participates in documenting data, ideas, players, stakeholders, and processes.
•    Recognizes, clarifies, and prioritizes concerns.
•    Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience: 
•    Reviews others' writing or presentations and provides feedback and coaching.
•    Adapts documents and presentations for the intended audience.
•    Demonstrates both empathy and assertiveness when communicating a need or defending a position.
•    Communicates well downward, upward, and outward.
•    Employs appropriate methods of persuasion when soliciting agreement.
•    Maintains focus on the topic at hand.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to ne