Account Manager, Client Success

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About this Role: 

As a member of the Client Success team, you will be responsible for managing and nurturing

relationships with our Pharmaceutical and Agency clients, ensuring customer satisfaction,

driving revenue growth, and delivering successful campaigns.

If you are a driven, client-focused individual with a passion for digital marketing, the pharma

industry, and a proven ability to deliver successful campaigns while driving revenue growth and

maintaining long-term relationships, we encourage you to apply for this exciting opportunity.

Responsibilities: 

• Responsible for the day-to-day client relationship with Pharmaceutical manufacturer customers, while providing excellent customer service and managing all aspects of the client relationship

• Analyze and deliver monthly program metrics to reinforce program ROI and to provide insights to help clients achieve business goals

• Partner with Sales to support new business development and organic growth of accounts, upselling and optimizing where applicable

• Collaborate with internal subject matter experts such as Business Intelligence, Advertising Operations, Product Management, and Marketing to deliver tailored solutions to customers

• Manage implementation process by ensuring stakeholders deliver what is needed on time and within client expectations

• Work with clients and agency partners to manage the Regulatory review submission process

• Create visual examples of programs using our enterprise CMS tool

• Stay up-to-date with industry trends, digital marketing best practices, and regulatory requirements in the Pharma space

Skills & Qualifications:

• 5+ years of professional experience in Pharmaceutical client and account management

• Strong written/verbal communication, excellent relationship management skills, and sharp attention to detail

• Familiarity with pharmaceutical regulatory review (MLR / PRC)

• Ability to apply analytics and data to a value proposition

• Willingness to think critically and solve problems in new or creative ways

• A deep curiosity and interest in healthcare technologies

• Familiarity with CRM software like Salesforce and project management platforms like JIRA or Asana

All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:

$108,000.00 - $173,000.00

New York Office:

$99,000.00 - $158,000.00

Santa Monica Office:

$90,000.00 - $144,000.00

Other Office Locations:

$81,000.00 - $130,000.00

GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financia