Account Manager, Bilingual

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

 

The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle. 

Note: This is a Miami-based field role managing a portfolio of local accounts and requires the individual to be based in the Miami market. Bilingual Spanish proficiency is also required.

Key Responsibilities and Duties:

• Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants. 

• Assist restaurant management with configuration to optimize reservation flow

• Understand customer needs and identify sales opportunities to sell premium marketing tools 

• Build and utilize data-driven presentations for ongoing business reviews

• Achieve company goals and sales objectives set quarterly.

• Track weekly meeting activity in Salesforce

• Monthly meetings with Elite members

• Act as an advocate for restaurant customers and resolve cross-functional issues

• Act as the high-level point of contact for restaurant customer concerns

• Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs

• Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades

• Educate operators about trends in the industry and offer actionable, data driven insights

• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

 

Experience and skills desired:

• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills

• A good listener, capable of understanding restaurants business objectives

• Deep expertise in restaurant operations and management including comprehension of P&L and financial statements

• Ability to work across many departments to take on problems and achieve results

• Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities

• Ability to handle objections and comfortable with a consultative sales approach

• Confident in the delivery of training and speaking in front of groups

• Excellent social and organization skills: task prioritization, effective time management

• Strong writing, presentation and interpersonal skills

• Analytical and data driven approach for making and supporting business decisions

• Knowledge of Google Suite and understanding of Apple products and operating systems

• Appreciate working in an unstructured and forward-thinking environment

• College degree preferred

• Valid driving license and transportation (all business related travel expenses reimbursed)

• Must be located in the Miami metro area 

• Must be bilingual in Spanish and English 

 

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Competitive retirement and health plans

 

Note for MA appl