Account Executive- Air Relations

Overview

 

 

 

Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.  Click here for more information about Internova Travel Group.

 

This position will work out of our midtown Manhattan, NY office with the flexibility of a hybrid schedule.

 

Responsibilities

The Account Executive- Air Relations will continue to add value to the Air Revenue Management Team, participating in day-to-day revenue management activities, interacting with staff, house agents and independent contractors. Candidate will maintain ongoing dialogue and assistance for the TLN Canada Network.  Increase ROI for the TLN Network with airlines for P.O.S and P.O.O agreements for Canada.  Be the key liaison for Revenue Management with T-2-3 Airlines with a presence in Canada.  Assist the Revenue Management team with SNAP initiatives for Canada and work with the designated SNAP team on overall KPI’S for the successful implementation and usage of SNAP in Canada with the TLN Canada team.  This Candidate will report directly to the Director of Air Partner Relations.

 

Essential duties and responsibilities include, but are not limited to,

• Maintain expert understanding of air programs, discounts, commission, nets, upgrades, private fares.
• Work independently and with peers to answer agent inquiries on air programs in a professional and timely manner. Act as a credible and knowledgeable resource for agents.
• Maximize revenue and value for agents and business units by promoting preferred programs and vendors, analyzing and presenting most logical and alternate options.
• Enthusiastically take on multiple tasks focusing on efficiency, accuracy, time management, and internal customer service consistent with company goals and standards.
• Understand and follow air industry booking, ticketing, accounting, and compliance standards.
• Demonstrate professional behavior, clear and concise communications, strong analytical abilities, and problem-solving skills.
• Collaborate with NDC integration initiatives, partnering with airline partners.
• Partner with airlines and internal teams to plan, promote, and moderate training webinars.
• Participate in regular departmental meetings to discuss industry developments.
• Monitor emails & reply daily
• Generate Vendor Notification Reports (VNR) on the last business day of each month
• Tidy up each report to the specifications required by TLN Canada team (most time consuming)
• Send out clean VNR’s via email to respective carriers.
• Majority of carriers are updated with new VNR’s on a quarterly basis.
• Other carriers are updated based on contract start date and conditions.
• Onboarding new carriers
• Create Synopsis sheets of respective new carriers and update Agent Universe
• Generate ARG (agent reference guide) of new carrier to update Agent Universe.
• Liaise with Vice President of Canada and all of the Business Development Managers in Canada on a quarterly basis, or as needed.
• Participate in weekly RM Teams Calls
• Record and file Airline Partner News bi-weekly on Thursdays to be sent out to Members.
• Work closely with Sales Managers from contracted air partners providing commission terms and conditions to TLN-Canada.
• Update contact information for partner airlines as needed
• Monitor airline contract expiration dates and renew as necessary
• Monitor Salesforce as needed
• Monitor Agent Universe as needed
• Periodical meetings with Ron Laing to provide overviews and progress.
• Complete Cornerstone annual requirements as instructed
• Provide progress reports on annual KPI’s
• Interact with TLN Sales Support as needed
• Interact with TLN – Canada members as needed
• Monitor quarterly back-end incentive payments from West jet and Air Transat to TLN- Canada accounting
• Liaise with internal stakeholders for SNAP product
• Promote usage of SNAP with TLN Canada Agency members
• Assist TLN Canada colleagues with the promotion and usage of SNAP
• Attend ongoing internal meetings related to our SNAP tool and NDC strategy

 

Qualifications

• High school diploma required. 4 Year College degree is preferred.
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