Account Director

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

As an Account Director– Multi-Account Support, you will play a crucial supporting role to the Global Account Manager, who retains primary responsibility for all strategic and contractual relationship deliverables. Your focus will be on coordinating and advancing key initiatives across multiple Tier 1 banking clients, ensuring operational excellence, and reinforcing Diebold Nixdorf’s value as a trusted partner. This is a highly collaborative role that requires keen commercial insight, relationship-building skills, and the ability to drive multi-account priorities in alignment with global account strategies.

• Partner closely with the Global Account Manager to execute multi-year account plans and key business initiatives across a portfolio of Tier 1 banking clients.
• Prepare executive briefings, business reviews, and presentations, providing research, data analysis, and market insights to help inform strategic account direction.
• Act as a point of coordination for multi-account activities—helping to orchestrate solution delivery, issue resolution, and project tracking across several banking relationships.
• Foster and maintain productive relationships with stakeholders at various levels within client organizations, proactively surfacing opportunities, feedback, and emerging needs to the Global Account Manager.
• Monitor industry developments, technology trends, and regulatory changes impacting banking clients, and synthesize findings to support account strategy evolution.
• Compile and interpret account performance data and business intelligence to help identify growth opportunities and inform recommendations for both day-to-day and strategic decisions.
• Engage internal teams—across solution, finance, operations, service delivery, manufacturing, and executive leadership—to ensure seamless delivery and a unified client experience.
• Champion Diebold Nixdorf’s standards and compliance policies across all supported accounts, assisting the Global Account Manager with oversight of contractual commitments.
• Support process improvement initiatives, knowledge sharing, and the mentoring of self-managed team as needed to strengthen the broader account team.

• Bachelor’s degree in business, finance, technology, or a related field (or equivalent experience); advanced degree a plus.
• 8+ years of experience in enterprise account support, client partnerships, or solution consulting—preferably with exposure to major banking or financial services clients.
• Demonstrated skill supporting complex account management within matrixed, multinational organizations.
• Exceptional communication, coordination, and relationship-building abilities, including experience working with executive stakeholders.
• Strong analytical, research, and business development skills with the ability to synthesize information and support strategic initiatives across multiple clients.
• Proficiency with CRM and business analytics tools (e.g., Salesforce, Power BI), and comfort navigating dynamic, fast-paced environments.
• Ability to travel 30 to 40% 

Salary Range: $120,000 to $130,000. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies, geographic location, internal equity, and relevant experience. You will also be eligible for compensation under the Company’s Sales Incentive Plan, subject to the rules governing the plan and the metrics established on an annual basis by the plan.

Benefits
•Health, Dental, and Vision Insurance
•Life Insurance
•Critical illness, Accident, and Hospital Indemnity Insurance
•401(k) Savings Plan
•Health Savings Account
•Leave of Absence Benefits
•Paid Time Off
 

The application window is expected to close September 9, 2025

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Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gen