Account Director, Global Technology | Remote US

About Coalfire
Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.
But that’s not who we are – that’s just what we do. We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.
Position Summary
An Account Director (AD) manages a single, or small set of assigned Coalfire accounts, providing our portfolio of cybersecurity services to meet customer needs. The AD is accountable for developing and executing an account plan to achieving account level bookings, revenue, and gross profit targets. The AD is also responsible for achieving high customer satisfaction through delivering positive customer experience and building/maintaining relationships within the assigned accounts. This role will use a deep understanding of the customer’s business and matching the full suite of Coalfire services/ offerings to meet our customers cybersecurity and compliance challenges through a holistic and programmatic approach. The individual will have a strong acumen for building and retaining relationships and understanding the full scope of services and products offered at Coalfire and develop trusted client relationships to achieve or exceed our customers business objectives. The AD will be responsible for customer retention and satisfaction which will be achieved by meeting and exceed client expectations. This role will lead cross-functional delivery, sales, and back-office teams to meeting accounts goals. This role will also have an increased focus on overall strategic growth within the customer through protect/grow current revenue (renewals and upsell management), sales expansion strategy, understanding business metrics, cross-functional collaboration, and exceptional delivery. To effectively manage customers in a “One Coalfire experience”, they will lead a cross functional team of project managers, delivery, sales, and back-office team members to effectively manage sales cycles, project timelines, and deliverables driving to high customer satisfaction and advocacy.

What You'll Do

• Responsible for the success of a major customer account relationship, including sales and revenue growth, delivery execution, and overall customer satisfaction
• Understand your customer’s business and establish credibility as a trusted strategist on meeting their security and compliance goals
• Directly lead and develop a core team of assessment delivery professionals tied to a major assessment framework (FedRAMP, SOC2, HITRUST, PCI-DSS) and provide oversight across all project work streams to ensure a single Coalfire experience for the customer
• As a leader of leaders, provide mentorship and career coaching to a team of security consultants and leaders
• Collaborate with supporting delivery teams to execute a coordinated assessment across multiple frameworks
• Coordinate a cross-functional team that includes project managers, delivery, sales, and back-office team members
• Lead development and execution of overall account strategy to achieve bookings, renewal, and revenue targets
• Understand the complete portfolio of Coalfire products and services
• Support dedicated sales professionals in identifying opportunities to solve customer problems and drive adoption of Coalfire services
• Establish metrics-based governance to clearly illustrate value and differentiate Coalfire from its competitors
• Navigate the bureaucracy of the world’s largest companies to achieve long term account growth

What You'll Bring

• 8+ years of working experience in customer/account management, information technology, information security, technical assessment, or audits
• 3+ years of consulting management experience leading people to support customer satisfaction and understanding key consulting business metrics 
• 3+ years supporting sales efforts in renewing reoccurring business and scoping/pricing new opportunities and working closing with sales teams to drive account growth
• A strong understanding of customer retention through managing customer satisfaction  
• Strong consulting skills and ability to advise and challenge the status quo while building strong relationships 
• Experience leading a cross-functional customer team 
• Substantial knowledge of at least one compliance framewor