Account Coordinator - ASO Team

About Airship

Airship helps brands master mobile-first customer experiences to build lasting relationships and accelerate business growth.

Since 2009, Airship’s has enabled thousands of the world’s leading brands to be at the forefront of the customer experience revolution with industry-first support for push notifications, in-app messages and mobile wallet boarding passes — all of which are now the norm in elevating experiences everywhere. 

Today, the Airship Experience Platform provides an end-to-end solution for unifying experiences across apps, websites and all channels, including email, SMS, mobile wallet and more. Its no-code Experience Editor and Journeys AI solutions enables marketers and product managers to get work done in minutes instead of months, capturing more value across the entire customer lifecycle without ongoing developer support. 

With the Airship Experience Platform and App Store Optimization technology and expertise, brands now have a complete set of solutions to optimize the entire customer lifecycle – from the point of discovery to loyalty – driving greater value for everyone involved. 

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

To learn more about us, visit www.airship.com, read our blog or follow us on Twitter, LinkedIn and Facebook.

 

We are looking for an Account/Marketing Coordinator to join our dynamic ASO Team. Gummicube, a division of Airship, works with top app developers around the world, and as an Account Coordinator, you will have the opportunity to impact the success of some of the biggest brands in the app stores! This is a full-time position with great benefits, where successful candidates can have a huge impact on our business and can become key players on our team.

Key Responsibilities

Project Management & Coordination:

• Manage existing client accounts, campaigns and client requests
• Research existing clients’ industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition)
• Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully delivered
• Provide clear and timely responses to emails from clients and internal teams
• Present deliverables and analyses to clients confidently and accurately

App Store Optimization (ASO) Usage:

• Train alongside senior team members to develop an in-depth understanding of ASO principles and company best practices - previous ASO knowledge a plus, but not required
• Learn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performance
• Accurately answer questions and/or direct clients to the correct avenue within the company
• Manage and prepare result-tracking and reporting across relevant metrics for partners’ organic and paid marketing campaigns
• Analyze results and identify areas for improvement

Client Retention & Relationship Growth:

• Retain clients and grow existing accounts for possible expansion of relationship
• Identify potential and strategic growth within existing accounts for Business Development Team to up-sell 

Required Skills:

• Versatile and strong communication, presentation, and writing skills
• Ability to communicate effectively and proactively with clients and internal team
• Ability to juggle multiple high priority projects and meet tight deadlines
• Thorough attention to detail and follow-through
• Excellent organization and project management skills
• Familiarity and solid working knowledge of Google Workspace (Docs, Sheets, Slides, etc) and Microsoft Office (Word, Excel, PowerPoint, etc) 
• Proficiency with MS Excel is a must!
• Ability to thrive with minimal direct supervision/management, but foresight and confidence to ask questions when needed

Ideal Skills (but not required):

• Familiarity with the Mobile Industry and/or SEO, ASO
• Interest or experience in both iOS and Android apps and the mobile gaming space

To Apply: All interested candidates should send us a resume and provide a strong cover letter explaining why you would be a good fit for this position.

Compensation at Gummicube (an Airship Company)