Customer Tech Service Engineer

Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

 

Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility.

 

Job Summary:

The key responsibilities of the Customer Technical Service Engineer are to provide can handling, filling, and double seaming support for Trivium plants and customers.  Establish double seaming recommendations, develop qualification protocol, and oversee customer qualification of Trivium cans and ends.  The CTS Engineer will make routine service calls to company and customer plants to audit, troubleshoot, and overhaul can handling, filling, and double seaming machinery and provide guidance to company and customer representatives. 

 

Job Duties:

• Provide Trivium customers with an expert, professional resource for the resolution of mechanical problems related to can double-seam equipment.
• Ensure customers run Trivium’s products within established guidelines for optimal double seam performance.
• Assist Trivium’s customers in establishing programs for the auditing, repair, and maintenance of double-seam equipment.
• Act as a resource for Trivium for qualification of Trivium material and in resolution of field problems.
• Develop and manage double-seaming guidelines.
• Develop qualification protocol for new customers and/or products.
• Change-over and setup double seamers in accordance with Trivium guidelines; perform double seamer audits and recommend maintenance and upgrades.
• Overhaul double seamers
• Establish preventative maintenance (PM) programs to increase efficiencies and eliminate downtime.
• Supervise mechanics and line personnel performing equipment maintenance and overhauls.
• Meet with key clients, assisting technical sales representatives with resolving customer issues and maintaining relationships.
• Prepare periodic customer technical reports.
• Manage engineering projects to deliver timely results within budget.
• Review market analyses to determine customer needs.
• Continually update knowledge of current and developing tooling, materials, and technologies
• Analyze and control expenditures to conform to budgetary requirements.
• Perform all other job duties as assigned.

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