Manager, Operations – B2B

About the Role 

The Manager, Sales Operations role is an integral support partner for the regional B2B Sales
team. This role is responsible for providing hands-on operational project management while
working closely with cross-functional teams including Sourcing, Inventory/Planning, Logistics,
and Care Center Support Teams throughout a project lifecycle.

**This is a remote position, can be based anywhere! **

This role must work East Coast hours 

Responsibilities 

• Partner with regional account executives as operational support in their territory-specific pipeline of strategic account business.
• Manage large strategic B2B projects - work cross-functionally to prepare the bid/project RFPs, create project plan, address any specific unique project needs, and pass off to call
  center support team for execution.
• Manage project status in partnership with call center support team and logistics team -
  quoting, quote revisions, payments, keying orders and managing playbook.
• Partner with cross functional teams to provide key operations project details and
  updates (Planning, Sourcing, & Logistics).
• Support product information/spec requests along with alternate bids and upselling
  opportunities.
• Support Business call center support teams with “triage” plans for customer escalations.
• Participate in account executive pipeline sales reviews.
• Execute stock checks and alternate product suggestions in partnership with the
  Inventory/Planning team.

 

Criteria

• 5+ years of relevant work experience 
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience in project management with a focus on organization of large projects.
• Strong organizational skills and expertise in working with cross-functional teams.
• Ability to effectively communicate to internal and external partners.
• Experienced in effective time management, problem-solving, and organization skills
• Strong presentation and communication skills. Ability to communicate concerns and business needs. 

 

Our Culture & Values 

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing. Our associates are encouraged to bring their authentic selves to work, so they can be their best and achieve their personal and professional goals.   We make inclusivity a cornerstone of our culture by welcoming associates with diverse cultures and backgrounds and celebrating them, together.  We nurture an open, inclusive environment for all. Our differences—whatever they may be—are valued, explored, and appreciated. Together, we’re creating a more just and inclusive company culture where the only criteria for advancement are: 

• The quality of our work
• The contributions we make to our teams and the business
• Our ability to lead and connect

We firmly believe that working in a culture focused on diversity, equity, and inclusion (DEI) spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Outside of WSI, we recognize the importance of playing a part in our communities through partnerships, collaborations, and commitments to a more just and inclusive world.

 

People First 

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health

Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and c