Access Services Associate II

Overview

CentraState Healthcare System, headquartered in Freehold, New Jersey is a leading non – profit healthcare delivery system in New Jersey. The System includes CentraState Medical Center a community-based hospital, an ambulatory campus, three senior living facilities and three free-standing community health pavilions, and a charitable foundation. As the 3rd largest employer in Monmouth County, CentraState Healthcare System continues to live up to its reputation of being a truly great place to work recently designated a Great Place to Work-Certified™ company.

 

Access services is comprised of Central Scheduling, Outpatient Registration, Admitting, Insurance Verification, Cashier and ED Registration and Reception. Some benchmarks that we are very proud of include:

• Average wait/registration time is 9 minutes, compared to the national average of 11 minutes
• 60% of the Access Services are nationally Certified Healthcare Access Associates
• Outpatient Registration/Scheduling and ED Registration have been in the 90th percentile for the last 10 years

This department works closely as a team as a part of our revenue cycle management division. 

 

This is a part time position. The schedule is as follows: Tuesday, Wednesday, Thursday, Friday 1p-6p & Saturday 7a-1p

Responsibilities

Outpatient Access Services Associate:

• Registers each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.
• Obtains and determines the coordination of benefits and accurately inputs into computer software system following industry standards and departmental procedure.
• Clearly documents in computer system all communication with patients, family members, insurance companies and physicians. Documents any exceptions to standard procedure.
• Follows federal and state standards and complies with all regulations including accurate completion the MSP form and DOBI consent.
• Accurately utilizes Imaging system by scanning all paperwork into correct document and folder during registration, scheduling and verification process.
• Completes quality checks and reviews each registration and verification for correct information. Seeks assistance and plans corrective action.
• Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
• Periodically checks messages on the Outpatient Pre-registration line and follows up with patients as needed.
• Contacts patients scheduled for radiation oncology in a timely manner and completes accurate pre-registrations.
• Follows up on incoming faxes, taking any necessary action and filing them in appropriate folders, or bringing them to the lab or scheduling as needed.
• Answers incoming calls in a timely, professional and courteous manner, using name of department and identifying self as appropriate.
• Accurately enters all diagnosis codes into the registration system. Obtains patient signatures on ABN forms fro those charts with missing codes. Follows up with
• physician offices to obtain missing codes as needed.
• Accurately edits/completes all "paper only" registrations as time permits, updating all necessary information as needed. Scans all appropriate paperwork into the Siemens system and forwards completed packets to lab.
• Prints out Minor Surgery schedules and OR booking sheets as needed. Contacts patients to complete accurate preregistrations prior to procedure. Contacts OR scheduling department regarding any errors on the booking sheets, so that these can be corrected.

Qualifications

• High School Diploma or Equivalent required or minimum 5 years’ experience in healthcare related clerical position in lieu of diploma
• Previous hospital experience in scheduling, registration or billing preferred
• Knowledge of medical terminology and strong customer service skills

About Us

CentraState Healthcare System, in partnership with Atlantic Health System, is a fully accredited, not-for-profit, community-based health system dedicated to providing comprehensive health services in central New Jersey. Beyond offering a wide range of advanced diagnostic and treatment options, CentraState is committed to being a valuable health partner, focusing on disease prevention, promoting healthy behaviors, and helping individuals of all ages live well.

 

Located in Freehold, CentraState includes a 284-bed acute-care hospital, a dynamic health and wellness campus, two award-winning senior living communities, a charitable foundation, and convenient satellite health pavilions. These pavilions offer primary care, specialty physician practices, and access to o