Senior Director of Student Success

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.
• The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
• Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
• In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY: 

Reporting to the Senior Assistant Dean for Educational and Community Engagement in CEEL, the Senior Director of Student Success provides student-centered and equity-minded leadership and direction for student facing services of the college, including but not limited to, academic support and advising, career development, and alumni support. The Senior Director leads efforts to cultivate a culture that fosters academic, personal, and professional success for students and builds productive relationships with various stakeholders (faculty, staff, university and community partners) to advance student success initiatives.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Oversee the day-to-day operations related to student success.    

• Coordinate and advise directors overseeing student success initiatives.    

• Evaluate all functions for areas of strength and continuous improvement to achieve the goals set out by the college leadership related to student retention and success.   

• Collaborate with CEEL faculty and staff to create and execute annual strategic plans prioritizing building and supporting a diverse and inclusive student body.

• Recruit, hire, train, develop, mentor and supervise staff.

• Gather, analyze, and report on metrics of student success, making data-informed decisions and recommendations to leadership on student success initiatives.

• Assist students in navigating the student experience at CEEL, using sound judgment to resolve student issues and escalate issues when appropriate.

• Create and implement strategies to increase student retention and decrease time to degree of students within CEEL.

• Liaise with academic departments and student support services at the University, including key administrative offices (Undergraduate & Transfer Admissions, The Graduate School, Registrar, among others) to optimize the student experience in CEEL.

• Represent CEEL at college and university-led open houses, transfer events, and student success initiatives.

• Communicate Dean’s Office messages to directors and staff.

• Coordinate advising presentations and registration processes for campus onboarding events, including, but not limited to, New Student Orientations and Transfer Orientations, Commencement, Student Research Symposium, and other major student activities.

• Manage the operational budget.

• Serve on key committees within CEEL and Montclair.

• Perform other duties as assigned.

• Management retains the right to add or change job duties at any time.

QUALIFICATIONS:

REQUIRED:

• Master’s degree from an accredited college or university in education, higher education, counseling, or related fields.

• A minimum of five years in higher education leadership related to student success.

• Exemplary record in administrative and managerial experiences with demonstrated vision.

• Excellent written and oral communication skills.

• Deep commitment to equity and justice, culturally responsive practices, democratic practice, and demonstrated ability to incorporate these commitments into policies and practices.

• Active record of working with diverse populations based on various racial, socioeconomic, linguistic, and cultural backgrounds.

• Active record of overseeing initiatives related to recruitment, retention, program completion and career success, especially for students from underrepresented backgrounds.    

• Experience working with Student Information Syst