Donations Supervisor

Description

The Donation Supervisor is responsible for the intake of donated items, making sure that the items are properly received and ensuring that proper customer service is provided to donors. This role supervises Donation Attendants at donation sites ensure that Goodwill policies and procedures are followed. 

RESPONSIBILITIES

• Keep proper levels of staffing at all donation sites.
• Oversee the process of accepting donated goods.
• Conduct constant visits to sites to assure standard operating procedures and policies and are followed
• Ensure donation logs are kept and updated
• Ensure physical upkeep of all donation sites
• Prepare weekly schedules for all sites
• Records payroll hours accurately
• Collect, review and house all donation logs jewelry, daily donation status, weekly reports and sorting log
• Distributes, collects, and submit needed logs/reports in a timely manner
• Maintain and order all supplies at all donation sites
• Schedule maintenance of donation sites
• Visit donation sites on a regular basis to ensure the quality of service provided to donors meet agency standards
• Assist Manager in providing on the job training to new staff, participants, clients and volunteers
• Attend needed training to improve job skills
• Supervise, monitor, and document Donation Clerks job performance, including coaching, training, performance reviews and disciplinary actions.
• Responsible for requesting, interviewing, and hiring of staff.
• Performs formal and informal corrective action activities, including terminations.
• Other duties as assigned

Requirements

• High School diploma, GED or equivalent and two (2) years of experience in Donations or Supply Chain.
• Exceptional customer service.
• Highly collaborative, interpersonal and enjoys working with others.
• Comfortable working within a diverse and inclusive social enterprise with individuals of backgrounds and experiences.
• Creative problem-solver that is especially skilled in responding/resolving donor inquires and complaints. 
• Strong verbal, listening and written communication skills.
• Read and write English proficiently or have enrolled in and are on track to successfully complete an approved ESL program.
• Computer literate and basic math skills.
• Must have a flexible schedule including holidays, evenings, and weekends; schedules may change based on business needs. 

 Physical Requirements:

• Must be able to frequently lift/carry/push/pull at minimum 20 lbs.
• Must be able to occasionally lift/carry/push/pull up to 50 lbs.
• Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend.

Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions 

What We Offer (FT):

• $19-$20 hourly
• Medical, Dental & Vision Insurance
• Retirement Fund
• Professional Development Training
• Commuter Benefits
• Flexible Healthcare Spending Account
• Mental Health + Wellbeing Employee Assistance Program

Job Details:
Exemption Status: Non-Exempt

Position Type: Full Time

Travel Requirements: May travel to different sites as needed

Job Shift: Varies 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records