AVP, Business Intelligence & Insights

Job Description:

What You’ll Accomplish as AVP, Business Intelligence & Insights 

The AVP for Business Intelligence & Insights is responsible for designing and developing Business Intelligence (BI) products as well as performing deep dive analysis around key datasets to identify opportunities in the business that drive actionable insights and enable smart decision-making across Global Operations including Servicing, Collections & Recovery. BI solutions will include, but shall not necessarily be limited to: associate performance, site comparisons, operational performance, delinquency forecasting, and other areas as needs. The successful candidate must be intellectually curious, proactive, collaborative, driven, and communicative.

The successful candidate will be key in furthering the use of Business Intelligence (BI) tools and products within the team. 

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

What You’ll Do: 

​Champion Customers: Develop in depth data solutions that provide key business insights. Leverage data analytics to derive insights from customer behavior, customer experience and associate metrics to drive business actions 

Relate and Inspire: Collaborate with process owners across different teams in Operations on analytical projects. Incorporate new data elements, sources and channels to help promote efficient and effective strategies and customer contact preferences 

Elevate Every Day: Execute projects under aggressive deadlines with limited guidance and direction from management. 

Act as Owners: Prepare and deliver presentations summarizing findings into insights and recommendations; demonstrate an ability to communicate the same in technical and business terms. 

• Support loss/cost and sizing estimations to enable prioritization and demonstrate business benefit 

• Provide thought leadership, strategic and analytic support to the group through the utilization of data mining skills and business knowledge 

• Conduct ad-hoc analyses and reporting as needed. 

• Develop process controls and produce documentation, as needed. 

• Perform other duties and/or special projects as assigned 

Experiences You’ll Need to Succeed: 

• Bachelor's degree and a minimum of 3 years of experience in business intelligence.  In lieu of degree, minimum of 5 years of experience in business intelligence.  

• 5+ years of query and reporting, statistical analysis, forecasting, data mining, and data visualization.  

• 5+ years of experience with Tableau. 

• 5+ years of Advanced SQL experience.  

• 2+ years of Agile development experience. 

• 5+ years with Microsoft