Senior Business Process Redesign Consultant - SCAN Temp

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Senior Business Process Redesign Consultant - SCAN Temp will play a critical role in supporting the successful re-design of the Claims, Enrollment, Provider Data and Print & Fulfillment business processes. This position is responsible for analyzing, and redesigning business processes to ensure seamless integration with the new core platform. The ideal candidate will collaborate with cross-functional teams to define ideal state, document current and future state workflows, drive change management and manage the health of the project throughout the migration lifecycle.

This position will report to the Director of Operational Excellence.

You Will

• Enable the re-design of Claims, Enrollment,  Provider Data Management and Print & Fulfillment processes

• Facilitate workshops and meetings to map current state processes, gather feedback, and drive consensus to ideal state

• Identify inefficiencies, gaps and work arounds for improvement in current processes

• Facilitate the design and documentation of future-state processes and utilize future state to drive system design and requirements

• Support change management activities, including workstream communication, training, and stakeholder engagement.

• Monitor and report on project performance, including status, risks, opportunities to stakeholders; escalate risks that impact project’s critical path.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of SCAN’s Vision and Goals. 

• Other duties as assigned.

Your Qualifications

• Bachelor's Degree or equivalent experience in Healthcare Administration, Business, Public Health, or a related field is required. Graduate or Advanced Degree or equivalent experience is preferred.

• PMP certification preferred.

• 7+ years of experience in health plan operations, process improvement, process redesign, or management consulting roles, with demonstrated success in leading cross functional initiatives.

• Leadership: Lead and inspire teams to achieve goals and drive organizational success.

• Decision Making and Problem Solving: Effective decision-making and problem-solving skills.

• Communication: Excellent written and verbal communication and interpersonal skills.

• Cross-Functional Coordination: Proven experience supporting cross-functional operational readiness for large-scale programs.

• Planning and Critical Thinking: Strong planning, critical thinking, and leadership skills.

• Initiative: Self-starter who can initiate and lead projects as well as navigate different environments.

• Microsoft Project skills. Proficiency with process mapping tools, change management methods, and data analysis software (e.g., Minitab, Power BI, Visio).

• Microsoft Office - Word, Excel, PowerPoint, Teams, Outlook, Access required at advanced level.

• Deep understanding of continuous improvement frameworks; formal Lean or Six Sigma training or certification (e.g., Green Belt or Black Belt) preferred.

• Experience integrating AI, machine learning, RPA, or other automation platforms into business processes.

• Skilled in evaluating and optimizing internal and intra-departmental processes to improve efficiency, effectiveness, and alignment with organizational objectives.

• St