Customer Service Rep

Competitive Pay / full-time, quicker benefits!

 

Perks of Pratt?

·  Insurance benefits within ONE MONTH of hire

·  Upon Hire: Paid holidays

·  6 months: PAID vacation days

 

Job Type: Full-time

Benefits:

·  401(k)

·  401(k) matching

·  Dental insurance

·  Disability insurance

·  Employee assistance program

·  Flexible spending account

·  Health insurance

·  Health savings account

·  Life insurance

·  Paid time off

·  Parental leave

·  Vision insurance

 

SUMMARY
Take and process orders and address all customer inquiries and complaints.

DUTIES AND RESPONSIBILITIES:
Place orders on timely basis for customer needs and plant production schedule

Process purchase orders

Manage and maintain the inventory levels on all required inventoried items

Update and maintain the required reports to customers on a daily basis

Forward confirmations – Order Acknowledgements, ASN, and COA’s

Handle customer complaints, questions and follow-up with appropriate internal/external personnel as required.

Maintain customer files

Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced

Coordinating/Processing paperwork for tooling (cutting die/print plates) to be ordered/received

Record and distribute customer order changes

Coordinate accounting credit forms for approval

Assist sales personnel as needed on customer accounts

Run all appropriate reports for the day and review for correctness

Adhere to daily machine schedule. Make recommendations for optimizing the schedule to meet cost, quality, delivery and service goals.

Communicate with necessary supervision to avoid problems between plant and customer

Develop working relationship with all other plant department employee/managers.

Implement, maintain, and support all company policies and procedures, including safety program, and good housekeeping.

Additional duties may be assigned by management.

EDUCATION and/or EXPERIENCE
High school diploma or GED
Five years’ experience in a manufacturing environment
Candidates are PREFERRED who offer the following:
Experience in the corrugated container industry
Computer literate (MS Excel and MS Word)

LANGUAGE SKILLS
Excellent communication skills. Able to read and interpret documents such as sales, business and performance reports, operating and maintenance instructions, training and procedure manuals. Ability to write business reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form. Ability to solve a variety of problems and deal with situations where limited information or standardization exists.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

TECHNICAL SKILLS
Computer literate (MS Office including Word and Excel), data entry skills
Application knowledge of products and production processes
Quality standards – both ISO and QS

PHYSICAL DEMANDS
The employee is regularly required to stand, walk, and talk or hear. The employee is sometimes required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth pe