Inside Sales Representative II

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We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing.

Job Title

Inside Sales Representative II

Responsible for the Lead to Order portion of the sales process. Provides timely customer communications regarding quotes, lead times, account status, or any other customer requests or concerns of increasing complexity. Works closely with Account Management, Trade Compliance, Operations, Engineering, and Accounting. Works cross-functionally to identify best practices. Partners with strategic account management at larger accounts and takes the primary account lead for smaller accounts.

Roles and Responsibilities:

·       Respond and follow up to customer requests or concerns of any type with increasing level of complexity and for higher visibility accounts. 

·       Coordinates requests for quotation activities to include value pricing, cost and technical review with sales, production, and Engineering personnel.

·       Manage CRM data for effective communication of sales opportunities, customer quotes, and account contacts and status.

·       Provide customer price quotes using approved price list or working with account manager / pricing analyst.

·       Initiates corrective action requests to ensure quality and service issues are being addressed.

·       Supports field sales and requests from management for information, samples, literature and quotes.

·       Supports commercial goals through actively obtaining orders and available forecasts from existing customers.

·       May participate in preparation and submittal of customer surveys.

·       Works in conjunction with Account Managers and Operations to provide inputs for forecasting.

·       Works closely with Planning, Operations, and Accounting to effectively manage customer needs and unique requests.

·       Establishes cross-functional relationships to support customer needs and expectations.

·       Works closely with sales management to establish long-term contract agreements with customers.

·       Identify and report market and competitive intelligence through conversations with the customer.

·       May provide guidance and support to junior members of the team.

Job Requirements: 

Education: 

·       High School Diploma or equivalent required. Vocational degree or college degree preferred.

 

Experience: 

·       5 years minimum customer service experience external, 3 years within CoorsTek in a customer service role

 

Functional/Technical Knowledge, Skills & Abilities: 

·        Maintains high level of understanding of technical product and process knowledge. 

·       Performs tasks utilizing excellent written and verbal communication skills and must possess excellent listening, evaluating, and negotiating skills.

·       Performs detailed oriented tasks utilizing intermediate math skills.

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