DoD SkillBridge Fellowship – Loan Officer Assistant

**TRANSITIONING SERVICE MEMBERS ONLY AS PART OF THE DOD SKILLBRIDGE PROGRAM**

To offer eligible Service Members currently approved to participate in the DoD SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal’s business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. This role will provide administrative support to Mortgage Loan Officers (MLOs) expediting the credit review process of mortgage applications. To receive and respond to inquiries from members regarding minimum required documentation to progress their mortgage applications. 

 

• Provide support to assigned department; may work on small projects or portions of larger projects
• Assist Loan Officers with document collection, follow-up functions via phone calls and electronically to members
• Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities, etc.)
• Review loan applications for completeness, data integrity and accuracy and to determine if additional and/or supporting documentation is required
• Provide general mortgage related answers through HomeSquad or via phone as needed to members seeking quick responses
• Provide a high level of expertise and member service to resolve moderately complex inquiries, requests, and problems
• Re-Index documentation, if applicable
• Provide back-up support to Loan Officers as needed
• Provides exceptional customer service
• May receive guidance and direction from management and / or senior-level staff
• Assist and collaborate with various levels of staff to accomplish tasks / assignments 
• Collect, prepare and maintain data for analysis, reports and reference
• Maintain professionalism in all interactions, placing member service as priority 
• Works within established standards, change control, policies and procedures
• Perform other duties as assigned

• Ability to work independently and in a team environment
• Experience in the mortgage lending industry
• Working knowledge of Navy Federal first mortgage (purchase and refinance) applications, products, services, programs, policies and procedures
• Effective data gathering and research skills
• Effective member/customer service skills 
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
• Basic skill interacting with staff, management, vendors and members diplomatically and tactfully
• Basic skill maintaining composure in a changing environment
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective verbal, interpersonal, and written communication skills
• Basic database, word processing, spreadsheet, and presentation software skills (e.g., Microsoft Access, Excel, PowerPoint, etc.)

Hours: To be determined

Locations: 141 Security Drive Winchester, VA 22602 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 9999 Willow Creek Road San Diego, CA 92131

Salary Range: $19.76 - $30.29 (Potential salary if hired by Navy Federal as a full-time employee: SkillBridge participants are not eligible for compensation from Navy Federal, as they continue to receive military compensation and benefits as active-duty service members.)

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected ve