Accounts Receivable Supervisor

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.  

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them.  This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how would YOU put our drinks on every table?  

Summary Description:

The AR Supervisor - Credit & Collections is responsible for leading a team in optimizing cash flow collections and minimizing financial risk for Refresco Beverages North America (US and Canada). The key objectives for this role are to support the commercial team, minimize credit losses and maximize return on cash through effective collections management.  In this role, it is important to be customer focused, think strategically, build relationships, leading by example and being results focused. The Supervisor leads the Credit & Collections team of 5 people, contributing to creating a great place to work, driving an efficient and effective credit and collections process, striving for continuous improvement and drives performance on financial targets.  The Credit and Collections Supervisor reports to the Senior Manager, Accounts Receivable.

Essential Functions:

• Team Management: Supervise and lead the AR collections team, providing guidance, support, training and development to AR Professionals.
• Invoice Collections: Oversee the collection of outstanding invoices to ensure timely payments. Manage collection activities such as negotiating with past-due accounts, referring accounts to collection agencies, and escalating when needed.
• Aging Reports: Prepare and analyze aging reports to monitor overdue accounts and take appropriate actions.
• Cash Forecasting: Manage the preparation, maintenance and communication for accurate cash forecast reporting to predict future cash flows and identify potential risks.
• Root Cause Analysis: Conduct thorough analysis of invoice collection trends to identify root causes and implement corrective actions. Lead AR improvement efforts through action planning, root cause countermeasure with focus on driving improvement in key performance indicators.
• Process Improvements: Continuously look for and implement process improvements to enhance efficiency and effectiveness. Drive improvements to the company’s AR collections and credit management policies and procedures, as well as influence improvements to upstream business processes in the company’s Order-to-Cash cycle.
• Credit Reviews: Manage credit review process for new and existing customers to assess creditworthiness and ensure team compliance with credit review policies and procedures. Review credit applications and manage credit limits.
• Compliance: Ensure adherence and compliance with company policies and procedures, as well as relevant regulations and internal controls.
• Month End: Participation in month end close procedures and the preparation of bad debt analysis. Perform tests for reserve sufficiency and recommend accounting entries to the allowance for doubtful accounts.
• DSO Management: Manage DSO and DSO improvement.
• Projects and Initiatives: Lead AR team in cross-functional projects, reporting and process improvement initiatives.
• Training: Train and mentor team members on AR processes, systems, and best practices. Review, analyze and evaluate departmental needs/requirements related to business systems and user needs.

Required Skills and Competencies:

• Microsoft Office experience (Excel/Word, etc.)
• Exemplary interpersonal/customer service skills
• Excellent verbal and written communication skills
• Demonstrated critical thinking and complex analytical skills
• Strong ability to interact effectively and influence at all levels of the organization
• Demonstrated experience partnering wi