Manager, LMS Optimization

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Manager of LMS Optimization will report to the Director of Academic Technology. You will lead a team of Academic Technology Solution Owners who are responsible for short- and long-term optimization of the learning management system (LMS). Main responsibilities include maintaining an understanding of the D2L Brightspace LMS roadmap and how it aligns with the business and teaching practices of the SNHU Global Campus scaled delivery organization. You will play an instrumental role in the success of the LMS by evaluating, testing, recommending, and implementing features of D2L's monthly releases and other vendor components integrated with the LMS. You will maintain close relationships with Global Campus operational staff, especially the New Learning Solutions and Learning Design and Delivery teams within the Learning Science and Assessment (LSA) and Faculty Training and Development, and Academic Effectiveness & Instructor Experience departments. You will ensure effective linkages between Solution Owners, LMS Operations, Instructional Support Services, Global Campus partners, UX professionals, and vendors to lead continuous improvements with emphasis on user experience goals.

You will work 100% remotely from any of our approved states. #LI-Remote

What You'll Do:

• Be an engaged manager for the LMS Optimizations team by expressing deep technical knowledge of the Learning Management System, modern technology fundamentals, and systems thinking.
• Lead a high-performing distributed team to maintain operations and lead solution delivery through meticulous planning and communication.
• Partner with the Director of Academic Technology to cultivate a relationship with D2L, maintaining understanding of continuous delivery plans and long-term roadmap for the D2L Brightspace Learning Management System.
• Lead LMS technical team to deliver monthly updates and longer-term features that meet current and future needs. Coordinate and refine use cases for product improvements.
• Ensure timely creation and maintenance of SNHU Brightspace Knowledge to maintain understanding between SNHU business practices and configuration of the LMS.
• Guide team in the coordination and documentation of technical and our needs with partners. Ensure clear understanding and prioritization of needs with the broader Academic Technology portfolio to D2L.
• Lead by example to ensure identification and evaluation of technologies that support the mastery of university program competencies and improved user experience.
• Work with internal UX Research to lead focus on the user experience within Brightspace, with projects that enhance the user interface (UI) for learners and faculty in all experiences (desktop to mobile).
• Coordinate across Global Campus and ITS to ensure the successful implementation of technologies into the learning ecosystem, with focus on solutions that integrate with the LMS, e.g., LTI, Bongo, Google Analytics.
• Collaborate with Global Campus operational teams to coordinate Brightspace updates and integrated tool features as applicable to new/redeveloped course designs and recurring term starts.
• Partner with other technical teams to design, test and deploy optimizations in the LMS that will be consumed by the scaled Global Campus audience. Lead requirements definition, scaled delivery testing, the Academic Remap/NLS prototyping and other testing/innovation initiatives that may emerge.
• Coordinate with multiple technology projects, mostly new feature rollouts, including planning, execution, tracking, and implementation.
• Develop