Mental Health Intake Associate-Days-LOMG Hinsdale

Position Highlights:

• Position: Mental Health Intake Associate

• Hourly Pay Range: $20.69-$30.00. The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.

• Location: LOMG Hinsdale

• Full Time

• Hours: Monday-Thursday hours range from 7:30am-5pm with protentional 1-2 evenings until 7pm. Friday 7:30am-4pm

A Brief Overview:

Provides initial response to callers within Linden Oaks Medical Group.  Conducts initial assessment of callers and schedules behavioral health medication management, counseling, and group therapy appointments.  Responds to and triages crisis calls.  Registers, reviews and corrects patient registration information in the computer system.  Verifies insurance coverage and eligibility on all accounts as well as Blue Cross HMOI members.  Gathers necessary proof of insurance coverage, works closely with other departments regarding the certification process and exchanges and/or relays patient insurance information.  Meets with all uninsured patients to discuss options and obtain payment when necessary.

What you will do:

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served.  This includes knowledge of the physical and psychological needs of patients served and the ability to respond appropriately to those needs.

Front Desk: 

• Answers telephone calls, determines nature of calls, assists callers in determining which services are appropriate, documents calls in Epic and routes to appropriate personnel.

• Responds to and triages crisis calls.  Coordinates with clinical team to respond immediately to urgent situations.

• Schedules patient appointments or refers patients to navigation referral department via Epic.

• Enters data necessary for scheduling patient using departmental software program(s).

• Assists in the preparation of communication to providers and/or clients regarding issues, such as, approvals, denials and confirmations.

• Checks software program for daily visit cancellations.

• Schedules follow-up appointments.

Patient Accounting Duties:

• Contacts the insurance company on each patient to verify insurance eligibility and coverage and obtains detailed benefits for all levels of care for psychiatric and/or substance abuse.

• Conducts financial counseling by meetings with patients regarding their benefits.  Counsels patients on their benefits, usage and estimated patient portions.

• Meets with the patient to explain their options and collects payment as necessary when an account is no longer being authorized by the insurance company. 

• Responds to telephone inquiries received from patients and insurance companies.

• Handles price quotes for all visits either by meeting with the patient or by phone. 

• Answers patient questions relative to claims adjudication.

• Researches and resolves accounts as requested by management.

• Assists with pre-certs for insurance companies.

• Receives and records patient payments made at time of service including collection of co-payments, balances on accounts, and bad debt balances.  Updates patient account information in Epic. 

• Balances cash drawer, researches and modifies discrepancies and/or errors, and prepares day end close.

• Sends daily deposits to bank. 

• Reconciles bank receipts to Epic batches.

Registration Functions:

• Greets patients and patients’ families arriving for scheduled appointments.

• Registers patients in system.

• Scans paperwork into Epic.

• Reviews various forms (i.e. Release of Information, Agreement and Authorization, etc) with patients.

• Ensures mandatory forms are signed and reviewed with patients.

• Checks patients in/out utilizing Epic.

• Performs order entry as needed.

Other Duties:

• Prepares all patient charts prior to each visit ensuring eligibility and paperwork are updated.

• Works Epic in-basket messages and registration workqueues.

• Prepares and mails “no show” letters to patients.

• Prepares bad debt letters.

• Runs provider waitlists.

• Processes medical record requests.

• Assists providers with all requests (calls patients with instructions, types letters, etc.)

• Cover shifts at other sites as needed.

• Completes daily open/closing office checklist.

• Documents all incoming faxes in Epic.