Director, Learning & Development, GOS

Job Title

Director, Learning & Development, GOS

Job Description Summary

Role Overview

Cushman & Wakefield is seeking a Director, Learning & Development, to lead the design and execution of a modern, global learning strategy for Global Occupier Services (GOS). This role will be instrumental in building the learning strategy for the future of work, with a heavy emphasis on AI enablement, digital upskilling, leadership capability, and business critical skills that accelerate performance, productivity, and growth.

As a senior leader within the People organization, this role will define how learning drives business outcomes, moving beyond traditional training toward capability building, behavior change, and measurable impact. The Director will partner closely with GOS leadership, HR, Technology & Data Solutions, and Operations to ensure learning is practical, scalable, and embedded in how the business operates.

This is a strategy first, execution-oriented role, responsible for setting vision, building frameworks, and ensuring delivery that equips leaders and teams to thrive in an increasingly AI-enabled, data driven environment.

Job Description

Key Responsibilities 

Learning Strategy & AI Enablement 

• Define and lead the GOS Learning & Development strategy, aligned to business priorities, growth objectives, and the future capabilities required across the organization. 

• Design and scale a comprehensive AI upskilling strategy, enabling leaders and employees to effectively adopt, understand, and apply AI and digital tools in their roles. 

• Establish role-based learning paths and capability frameworks across leadership, professional, operational, and technical roles, with clear proficiency expectations. 

• Partner with Technology, Data, and Product leaders to ensure learning supports technology adoption, workflow integration, and measurable productivity gains. 

Leadership & Capability Development 

• Architect and deliver global leadership development programs that build inclusive, resilient, and future ready leaders aligned with Cushman & Wakefield’s values and GOS strategy. 

• Translate complex business, leadership, and AI concepts into practical, engaging learning experiences that drive real behavior change. 

• Embed learning into moments that matter, onboarding, role transitions, organizational change, and critical business initiatives. 

Design, Delivery & Innovation 

• Oversee the design and development of high impact learning solutions across modalities, including:  

• Instructor led and virtual programs 

• Digital and AI enabled learning experiences 

• Role based curricula and learning journeys 

• Job aids, playbooks, and performance support tools 

• Champion innovative learning approaches, staying current on emerging learning technologies, AI trends, and best practices. 

• Ensure learning solutions are scalable, globally relevant, and tailored to the realities of a complex, client-facing business. 

Governance, Measurement & Impact 

• Establish strong governance, standards, and a single source of truth for GOS learning content. 

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