APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

Penn State Great Valley in Malvern, PA is seeking a versatile and proactive Academic Program Coordinator to join our high-volume Academic Support Team. This dynamic role requires navigating a fast-paced environment while managing a wide range of responsibilities involving complex problem-solving and strategic multitasking. Reporting to the Director of Academic Operations, you will serve as a key point of contact for both students and faculty, driving coordination and communication across academic functions.

The ideal candidate thrives in a collaborative setting and approaches tight deadlines and shifting priorities with confidence, adaptability, and composure.

Responsibilities include, but are not limited to:

• Serve as the primary contact for student inquiries and concerns, resolving issues with thoughtful and effective solutions
• Manage a high volume of emails, calls, and visitors with professionalism and accuracy
• Assist with student retention efforts that require strategic communication and monitoring
• Maintain digital student records, databases, reports, and internal communications with acute attention to detail
• Provide proactive and responsive support to faculty members, assisting with questions, course coordination, communications, and administrative needs
• Collaborate across departments and university units to ensure academic operations run smoothly
• Support admissions and enrollment activities within the Academic Divisions
• Contribute to special projects and administrative initiatives that evolve frequently
• Step in to support fellow team members during periods of peak activity, shifting priorities, or absence
• Facilitate planning and logistics for meetings, workshops, and retreats, including travel arrangements and accommodations
• Support faculty search and recruitment processes with precision and confidentiality

Position Requirements:

• Excellent time management with the ability to prioritize, troubleshoot, and meet deadlines in a high-energy, multitasking environment
• Self-directed problem solving and the ability to carry out independent research when faced with challenges
• Strong proficiency in Microsoft 365 tools, including Word, Excel, Outlook, Teams, and SharePoint, with the ability t