Behavioral Health Support Staff Supervisor - West Phoenix

POSITION SUMMARY

The Behavioral Health Support Staff Supervisor is a leadership role, responsible for the facilitation and education on the Behavioral Health support staff workflow while also acting as the liaison between both front-office and back-office staff. The Behavioral Health Support Staff Supervisor maintains close contact when it comes to the functionality of the support staff and has a thorough knowledge and understanding of the expectations outlined in a Behavioral Health Medical Assistant role. The Behavioral Health Support Staff Supervisor will maintain the highest level of professionalism and performance. This position has the responsibility of providing operational leadership within an assigned clinic(s), assuring operational, clinical, and service quality, regulatory compliance, financial performance, budget achievement and growth. This individual works in collaboration with the BH Area Operations Manager to implement and oversee initiatives and strategies of the company.

EXPECTATIONS

Every Adelante Leader will strive to maximize the performance and contribution of each team member within Adelante Healthcare and the community that we serve every day. Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations. Leaders are also expected work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Compassion
• Excellence
• Integrity
• Learning
• Respect
• Sustainability

ESSENTIAL SKILLS AND EXPERIENCE

• High school diploma or GED from an accredited institution
• Graduation from an approved medical assistant training program with three (3) or more years’ experience
• Certification as a Medical Assistant is a plus
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Minimum one (1) year of supervisory or leadership experience in a medical office team and/or approved development plan
• Demonstrated ability in implementing the principles and practices of supervision
• Ability to multi-task and work effectively in a high-stress and fast-moving environment
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
• Proficient mathematical skills for use in a healthcare setting
• Ability to problem solve in situations both independently or with support from team and/or leadership
• Demonstrated computer efficiency to include Windows, MS Office and Patient Management System (electronic medical record)
• Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requi