Senior Event Specialist

About BoomPop, Inc.

Who We Are

At BoomPop, we believe in the importance of bringing people together. Since 2020, we've been transforming the way people gather, making it easier, more engaging, and truly unforgettable. We combine a top-notch event planning team with cutting-edge AI technology to make planning events as easy as shopping online.

We’ve organized critical events for over 6,000 clients, including Google, Nike, and Accenture, bringing together more than 300,000 attendees. And we're just getting started.

We have raised over $35M from top-tier investors, including Atomic, ACME Capital, and Alex Rodriguez (A-Rod).

Why Join Us?

The world of work is changing, and BoomPop is leading the charge. With remote work on the rise, companies like Airbnb, Salesforce, and Shopify are embracing a new mantra: “Offsites are the new office.”

The group travel and events industry is booming, and we're at the heart of it. Businesses are shifting their budgets from traditional office spaces to in-person experiences. Group travel, which was already a massive part of the $900 billion corporate travel industry, is growing even faster now.

Join us and be part of a world-class team that's redefining the future of travel and events. You'll find endless opportunities for growth, the chance to work with top-tier clients, and the thrill of making a real impact on the world.

Mission: Essence of the Job

Top 3 Priorities

1. Meet and exceed NPS and CSAT targets
2. Event budget management that protects and improves margins
3. Improve client retention through exceptional planning across owned accounts

Within 30 days:

• Complete onboarding, including systems training, SOP review, and shadowing experienced team members.
• Begin supporting live events under the guidance of an Event Manager or peer, owning tasks like timeline management, vendor outreach, or internal updates.
• Observe client communications to learn tone, expectations, and service standards.
• Build initial relationships with teammates, preferred vendors, and cross-functional partners (e.g., Sourcing, Product).
• Assist with 1–2 events in progress and begin managing administrative components (budgets, notes, follow-ups).

Within 60 days:

• Start managing 2–3 lower complexity events with light supervision, from kickoff to post-event wrap.
• Demonstrate solid communication with vendors and clients, escalating issues when needed.
• Learn and apply margin management best practices — ensuring spend is aligned to budget and vendor guidelines.
• Begin contributing ideas to improve team processes, tools, or templates.
• Participate in post-event retros and gather client feedback for NPS/CSAT improvement.

Within 90 days:

• Independently manage a standard load of 4–6 events with minimal oversight, consistently meeting client satisfaction goals
• Collaborate cross-functionally to ensure seamless planning and execution, including sourcing, logistics, and client reporting
• Show strong ownership of event details, timelines, and deliverables while balancing competing priorities
• Be recognized by peers as reliable, detail-oriented, and client-obsessed
• Regularly contribute feedback to refine SOPs, improve vendor relationships, and support margin improvement efforts

Competencies

• Event Management. Able to successfully manage multiple events through strong project management and capable of solving problems proactively.
• Customer Service Excellence. Exemplifies unwavering excellent service through a client-obsessive mindset and execution.
• Communication & Collaboration. Communicates effectively through all required channels and is r