Senior Product Manager, Member Engagement

ABOUT THRIVE MARKET
Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices. Every day, we help our 1.4M+ Members find better products, support better brands, and build a better world in the process. We are a profitable, half-billion-dollar revenue business proving that mission-focused companies can succeed. We are also a Certified B Corporation, recently became a Public Benefit Corporation, and are a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come.
THE ROLE Thrive Market’s Product Management team seeks a highly quantitative individual who will be an exceptional addition to our Product team. Our ideal candidate is passionate about driving consumer-facing e-commerce solutions through delivering a unique and world-class shopping experience to our Thrive Market customers. With your experience, you will find, ideate, and ruthlessly prioritize key strategic e-commerce customer and business opportunities from inception to delivery while working with the executive team, key stakeholders, engineers, product design, analytics, and other cross-functional teams. You should love solving customer user experience problems and seeing new business opportunities utilizing qualitative and quantitative data through the empathetic lens of the user journey and by working closely with our Member Services department. To be successful in this role, you will need to be a data-driven ideator, charismatic driver, curious problem solver, and persuasive communicator. This is an opportunity to contribute and be a part of a best-in-class approach to bringing healthy foods and natural goods at affordable prices to all our members.

RESPONSIBILITIES

• Effective, data-driven backlog prioritization and communication of customer and business requirements to development and cross-functional teams, while always aligned to business KPIs and company OKRs
• Continually articulate problem statements, hypotheses, test plans and communicate strategic approach to leadership, key stakeholders, and development teams
• Evaluate end-to-end customer journeys and continually identify opportunities to improve member engagement and revenue-driving  experiences across mobile web, desktop, and native applications
• Helming thoughtful experimentation across products to constantly improve the member experience through feedback and A/B testing
• Demonstrated ability to responsibly own projects, think big, and influence across all levels of an organization to champion product lines
• Efficient in gathering and transforming business needs into UACs and developing actionable and measurable delivery criteria for development and product design teams with urgency
• Experience working with an agile mindset, as well as key product management best practices
• Lead initiatives to optimize conversion rates and increase average order value (AOV) through strategic product enhancements, category experiences, and shopping personalization

QUALIFICATIONS

• 5+ years of product management experience
• 3+ years of experience on native consumer mobile apps
• E-commerce experience is a must
• Extensive experience with data-driven problem definition, building hypotheses, and executing A/B testing
• Leveraging our internal dashboards, you should be comfortable pulling baseline data to create insights and discover trends from our users (and for more complex analysis collaborate closely with our Analytics team)
• Driven by data and exceptional analytical skills; you know how to use both quantitative and qualitative data to build products
• Strong communication and storytelling skills with stakeholders in all departments
• Superior organization and project management skills with the ability to juggle multiple projects, deadlines, and communication lines
• Craft the product strategy for your area based on data, including transactional data, usage statistics, primary design target research, competitive analysis, and industry analyst reports
• Affinity for the social mission of Thrive Market and a deep appreciation and empathy for the needs of the customer
• Proven track record of successfully launching and scaling revenue-generating products or features in a consumer-facing e-commerce environment
• Subscription and/or Online Grocery product management experience is a plus!

BELONG TO A BETTER COMPANY

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Competitive salary (DOE) + equity
• 401k plan
• 9 Observed Holidays
• Flexible Paid Time Off
• Subsidized ClassPass Membership with ac