Clinical Care Navigator (EAP Onsite)

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

The EAP Onsite Clinician will be responsible for providing clinical support and essential EAP functions to a dedicated customer at an in-person worksite location in Augusta, GA. 

 

What you’ll be doing:

• Provide clinical support and essential EAP functions
• Ensure a personalized approach and reduction of barriers to care through in-the-moment member support (sometimes including crisis intervention), psycho-education, triage, and referral.
• Collaborate with the Spring Health care support and clinical teams to assist members with creating a digital account, completing online screenings, and scheduling provider appointments. 
• Document activities and support efforts to track and improve member progress in care.
• Direct members to Spring Health’s digital CBT program, employer benefits, and external community resources as appropriate to needs.
• Provide organizational support to facilitate response to worksite critical incidents and to support wellness initiatives around the de-stigmatization of mental healthcare.
• Conduct consultation and training to advise leadership and human resource teams on EAP referral processes in order to help improve work-related issues that may benefit from EAP support or case management.
• Participate in promotional activities and deliver wellness training in coordination with Spring Health’s customer support team.
• Complete required internal training and assignments and attend team meetings. 
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

 

What we expect from you: 

• Georgia unrestricted behavioral health licensure: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years of experience.
• Ability to work onsite at an Augusta  location. Some local travel to alternate worksites may be required.
• EAP experience (CEAP preferred).
• Experience working with diverse populations (bilingual preferred).
• Knowledge of healthcare settings and community resources.
• Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks.
• Excellent written and verbal communication skills.
• Able to go above and beyond and to multi-task and context switch!
• KPIs will include: metrics on connection to care, productivity, and member satisfaction.
  
  

The target base salary range for this position is $38.46 - $48.72 Hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held account